Customer Service Los Angeles

RAYNA ELLIOTT

Los Angeles, CA ***** 831-***-**** ************@*****.***

Meticulous Maitre'd with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Exceptional communication Food safety awareness

Team Management Guest Relations

Cultural Sensitivity

Maitre D', 05/2023 - Current

Elephante – Santa Monica, CA

Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.

Trained, coached and evaluated subordinates to raise performance to company standard. Spoke clearly and persuasively in positive or negative situations and responded well to questions. Served as leader of FOH team by assigning duties, work stations and responsibilities. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Sales Associate, 02/2022 - 07/2022

The Big Squeezy – Carmel-by-the-Sea, CA

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Hostess, 02/2021 - 02/2022

Cafe Rustica – Carmel Valley, CA

Answered customer questions about hours, seating, and menu information. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

High School Diploma: 06/2019

Carmel High School - Carmel-by-the-Sea, CA

EDUCATION

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