Customer Service Help Desk
Resume:
C O N TACT
************@*****.***
Wilmington, NC
phone
address
P R O F E S S I O N A L S U MMARY
Information Technology Help Desk Technician with strong focus on resolving technical issues efficiently and
effectively. Demonstrates straightforward approach to troubleshooting hardware and software problems,
ensuring minimal downtime. Utilizes practical solutions to consistently deliver reliable support in fast-paced environments.
E D U C ATION
May 2024
Associate in Applied Science in Information
Technology
Cape Fear Community College
May 2021
Associate in Science
Cape Fear Community College
E X P E R I E N C E
August 2024 - September 2024
Associate
Jersey Mikes, Wilmington, NC
May 2023 - July 2023
RETAIL ASSOCIATE
Walmart, Wilmington, NC
May 2022 - August 2022
RETAIL SALES ASSOCIATE
Lowe's Hardware, Wilmington, NC
April 2021 - August 2021
ASSOCIATE
Subway, Wilmington, NC
Delivered outstanding customer service, creating a welcoming atmosphere and ensuring each
customer felt valued and satisfied with their
experience
•
Proficient in using Point of Sale (POS) systems and cash handling, ensuring accurate transactions
•
Demonstrated exceptional customer service skills
by assisting customers with product selection and
inquiries
•
Collaborated with team members to meet and
exceed sales goals, contributing to overall store
success
•
Handled cash and credit transactions accurately,
achieving a high level of cash register accuracy
•
Maintained a clean and organized sales floor,
ensuring a positive shopping experience for
customers
•
Provided exceptional customer service by
addressing customer inquiries and resolving issues
•
Demonstrated strong product knowledge, resulting
in effective recommendations to drive sales
•
Collaborated with team members to create
appealing visual merchandise displays to enhance
the customer experience
•
IT HELP DESK TECHNICIAN
J O S H C O B B
June 2020 - April 2021
RETAIL ASSOCIATE
Harris Teeter, Wilmington, NC
Delivered outstanding customer service, creating a welcoming atmosphere and ensuring each
customer felt valued and satisfied with their
experience
•
Proactively promoted and upsold menu items,
significantly increasing sales and enhancing the
overall customer experience with personalized
recommendations
•
Demonstrated ability to provide exceptional
customer service, resulting in positive feedback and repeat business
•
Proficient in using Point of Sale (POS) systems and cash handling, ensuring accurate transactions
•
Skilled in maintaining a neat and organized store, including restocking shelves and setting up displays
•
S K I L L S
• Troubleshooting
• Customer service excellence
• Multitasking Abilities
• Problem-solving abilities
• Computer Literacy and Technical Skills
• Information Technology Knowledge
• Information technology literacy
• Microsoft Windows and Office
• Hardware and software support
• Tech support
Contact this candidate