Customer Service Assistant Manager

Simukomba (Simu) Nketani Mwale

ARLINGTON VA +1-857-***-**** ********@**.***

EDUCATION

Boston University School of Law (Trustee/LLM Leadership Scholarship Recipient) Boston, MA

LLM in Banking and Financial Law May 2022

Coursework: Banking Structure and Regulations; Central Banks and Capital Markets; Project Finance; Transnational Lending; Venture Capital Finance; Governance, Risk Management and Compliance; Commercial Lending; Mergers and Acquisitions

Zambian Open University

LLB- Bachelor of Laws September 2012

EMPLOYMENT HISTORY

Citizens Financial Group- Wealth Management Center- Chestnut Hill, MA

Assistant Manager/Retail Banker September 6, 2022- July 2023

Advise customers on bank services for their needs; including loans, credit cards, investments, and business checkups;

Manage customer bank accounts; oversee transactions; resolve issues with banking services;

Refer clients to inhouse financial advisors as needed;

Present financial products and services to existing prospective customers;

Completed documentation for new accounts in alignment with bank policies and procedures;

Identified and resolved complex client service issues to deliver exceptional customer service;

Managed portfolio of Private Wealth clients and identified opportunities to expand relationships through cross-selling.

Access Bank Zambia Limited- Lusaka, Zambia

Head Legal and Company Secretary 2014 to 2021

Convened board meetings and shareholder’s general meetings; prepared agendas, ensured that senior management submitted reports for preparation of board packs timely and drafted minutes, action points and resolutions;

Provided extensive guidance to the board to ensure that they were operating in accordance with rules and regulations based on corporate governance guidelines and directives issued by the central bank, the securities and exchange commission and all regulators;

Supported the board chairman to ensure that the board executed their duties efficiently and effectively;

Designed, implemented, and maintained corporate governance framework for company;

Oversaw board director selection, training, and development;

Facilitated communication between the shareholders, the board, committees, senior management;

Maintained all company statutory books including register of members, directors, shareholders with past and present shareholding, minute books and register of declaration of interests;

Filed necessary statutory returns with the registrar of companies, such as annual returns, changes to the companies share capital;

Liaised with external regulators and advisors such as lawyers and auditors;

Management the legal, credit and compliance integration team during mergers and acquisitions and prepared/reviewed legal documents and necessary communication with regulators, together with teams of advisers selected by the Bank.

Prepared legal, credit and compliance policies;

New banking product risk evaluation and provided recommendations;

Conducted legal research on emerging risks in the banking and financial sector and prepared legal opinions/ gap analyses for management and the board of directors;

Drafted, reviewed, and negotiated ISDA; loan agreements for all facilities, including project finance; all contracts with vendors; reviewed loan documentation through the Management Credit Committee;

Drafted regulator engagement Coordinating and drafting of internal communications and briefs for regulator meetings, attending meetings with regulators;

Developed insights / key messages to internal stakeholders in connection with the engagement;

Providing strategic advice on supervisory topics and engagement with regulators;

Drafted and prepared reports and information on regulatory matters for relevant governance and senior-level management;

Advised and assisted regulator view of specific transactions or business opportunities;

Provided extensive support to the human resources and credit teams both administratively and on issues relating to employment legislation and regulation on commercial lending, respectively;

Conducted research, compiled, and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout organization;

Built and strengthened relationships with regulatory representatives, vendors, and company customers;

Maintained compliance standards for all contract deliverables;

Verified compliance for deliverables according to contract requirements;

Kept close eye on key performance indicators for legal, regulatory, and reputational risks in the banking and financial sector and reported on metrics to identify concerns.

Theotis Mataka & Sampa Legal Practitioners- Lusaka, Zambia

Legal Associate 2013 to 2017

Conducted legal research and analysis to draft legal opinions, studies, and reports;

Negotiated with opposing parties to remedy disputes;

Interpreted legal instruments, agreements, memoranda of understanding and internal policies for governing bodies;

Developed detailed litigation strategies for over 100 cases;

Specialized in commercial transactions and litigation;

Drafted wills, powers of attorney, trusts and estate planning documents;

Used in-depth knowledge of legal precedents to analyze probable outcomes of cases;

Interviewed clients and witnesses to acquire additional insight into case details;

Conducted in-depth research in order to write effective proposals, agreements, and contracts;

Interpreted laws, rulings and regulations for individuals and businesses;

Presented court cases to judges and adjudicators at relevant tribunals;

Advised clients regarding legal matters, business transactions and claim liability;

Examined legal data to determine advisability of defending or prosecuting lawsuits.

National Legal Aid Clinic for Women- Lusaka, Zambia

Learner Legal Practitioner 2012-2013

Legal research and drafting (family law; wills and estates; conveyancing);

Maintained current knowledge of laws to provide clarification on legal concerns;

Mailed and arranged for delivery of legal correspondence to clients, witnesses, and court officials;

Filed pleadings and paperwork with court clerk to meet strict deadlines;

Participated in client interviews, observed questioning process, and documented information;

Filed clients' legal documents in relevant courts for processing;

Provided administrative support and conducted research to assist attorneys in civil litigation preparation;

Maintained knowledge on case status by reviewing relevant records and reporting back to clients;

Corresponded daily with clients, insurance adjusters, doctors, law enforcement and attorneys;

Drafted legal complaints, summonses, and interrogatories;

Liaised between attorney and outside counsel, exchanging information;

Conducted research and analyzed documents to prepare findings and formulate alternatives.

BAR PRACTICE

Admitted to the Zambian Bar June 2017

LANGUAGES

English (Fluent)

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