Customer Service Call Center

KRISTEN HERSCHBERGER

***** **** **, **- 571-***-****-

************@*****.***

OBJECTIVE

To build a long-term career in customer service with opportunities for career growth. EXPERIENCE

Woodbridge Animal Hospital

Kennel Assistant- February 2007-2013

Helped do morning chores like walk, feed, clean cages, do laundry. Check boarders in when being dropped off. Helped bathe the animals and groom. Help clean and feed the cats. Talked to clients in person and on the phone. Typed data into the computer. Comcast

Customer Service Representative- August 2006-October 2006

• Worked in call center doing inbound calls. 15-20 calls per hour. Set up cable service for new and existing customers. Typed in data entry.

Capital Recovery Services

Customer Service Representative- March 2004-August 2004

• Worked in call center inbound and outbound calls. Typed 50 wpm & 25 calls per hour. Typed data entry in for customers information to do with medical equipment, update insurance information, update any changes in address or phone number and helped the customers order medical equipment or supplies if needed. 2

Jiffy Lube

Customer Service-October 2003-January 2004

• Typed in customers information about their vehicle, helped customer with services being done to vehicle, kept lobby clean and coffee for customers, checked customer out explaining all services done to vehicle

D.O.R.S

CNA-August 1998-May 2001

• Lived with client till they passed away. Daily duties included helping with dressing, feeding, taking client to appointments, shopping, etc.., and bathing Foster & Gallagher

Customer Service Representative-August 1998-October 1998

• Worked in call center doing inbound calls. Took orders for magazine company. Typed in customers information, order, and payment

Famous Barr

Customer Service-May 1997-August 1997

• Worked on a sales floor helping customers with what they were looking for, helped order items in catalog, used the cash register to check out customers Kelly Assisted Living

CNA-November 1997- May 1998

• Worked as a certified nursing assistant. Drove to clients houses and helped with getting them up to go to appointments, getting dressed, help with grocery shopping, and help them with keeping their house cleaned

Rosewood Nursing Home

CNA-April 1997- November 1997

• Worked a certified nursing assistant. Helped get people up and dressed, helped with feedings, kept rooms cleaned and helped with bathing and getting to the bathroom 3

EDUCATION

Metamora Township High School- 1991-1995 GPA-3.25

AWARDS AND ACKNOWLEDGEMENTS

WPM 55

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