Scrum Master Project Manager

Kerim Isiksel, PMP CSM

***** ******** *****, ***** ** 33618

Tel: 813-***-****

********@*****.***

www.linkedin.com/in/kerimisiksel/

** ***** ** ********** & knowledge of Agile, Waterfall, SDLC, DevOps and the TDWI lifecycle.

Certified Agile Scrum Master (CSM), PMP PMI and AWS Cloud Practitioner

15 years of Program, Project and Scrum Master experience of managing multi-million-dollar IT projects.

Successfully managed IT projects and implemented processes that increased operational effectiveness and efficiency.

TECHNICAL EXPERIENCE:

AWS Cloud integration, Microsoft Azure, Microsoft Project, PowerPoint, Visio, SharePoint, Clarity, Redmine, Atlassian JIRA, Confluence, Hyperion, Citrix, Softrax, JDE, PeopleSoft, Siebel, TOAD SQL for Oracle, Erwin Data Modeler, MS SSRS, SAP Business Objects tools: Data Integrator, Universe Builder, Web Intelligence reports, InfoView and Crystal reports, HP PPM program and project management, HPSA (HP Server Automation), DDMi (Discovery and Dependency Mapping Inventory), HP Service Management and Service Now. PROFESSIONAL EXPERIENCE

Citi, Tampa, FL 03/2023 – Present

Sr. Project Manager

Managed HRSS projects including project initiation, planning, execution, control and closure in a hybrid, waterfall and agile project management environment.

Managed and completed background regulatory screening enhancements projects worldwide, I9 process changes and impersonation controls worldwide with over million-dollar budget and brought in average of 20% savings to the operational effectiveness.

Managed cross functional and geographically dispersed teams, working with MSP and vendors, running multiple weekly technology meetings, PMO meetings, stakeholder meetings, project status meetings.

Resolved issues, risks and dependencies in a timely manner. Followed strict Citi PMO, compliance, regulatory and risk processes.

Use of Agile or Waterfall methodologies, depending on the project.

Utilized Citi’s PTS program and project management system, Power Point, Word, Excel and MS Teams / SharePoint for project management.

Used Power BI and internal tools to analyze project cost, budget, earned value management and protected data analysis.

Presented program and project updates at the monthly PMO meetings and managing directors meetings. Presidio, Inc. Tampa, FL 02/2021 – 12/2022

Sr. Project Manager - Remote

Managed and completed Digital Infrastructure, Network & Server migrations, AWS Cloud integration, MS Azure integration, SaaS and application development projects for clients and working with partner MSP vendors worldwide with over million-dollar budget and brought in average of 22% gross profit margin.

Specialized in AWS cloud solutions, Microsoft Azure, CICD, DevOps data and systems security, AWS Data Center migration, Digital Infrastructure for full automation, Service Now implementations, CMS Content Management Services and software development projects with contracts between $500k to $2.8 million dollars.

Managed cross functional and geographically dispersed teams as a scrum master and project manager, running daily stand ups, retro, backlog grooming and status meetings, and C-Level project and product presentations.

Use of Agile or Waterfall methodologies, depending on the project. The Depository Trust & Clearing Corporation (DTCC), Tampa, FL 02/2019 – 02/2021 Sr. Program Project Manager / Sr. Scrum Master

Managed Master Data program's multimillion-dollar enterprise level data modernization, AWS Hybrid Cloud integration, security, network and infrastructure projects at a highly regulated financial services company under SIFMU Delivery.

The Master Data modernization projects are to build efficient data management with lower maintenance cost with new APIs, Cloud integration and streamlined integration to all business lines. Plan to save the company hundreds of millions of dollars in 5 years when retiring dependency on Cobol and old mainframe.

Used SDLC, Agile Scrum and Kanban for delivery of continuous projects using JIRA, HP PPM and Service Now.

Managing cross functional and geographically dispersed teams and coaching teams for SDLC and Agile practice

Release management coordinator for submitting and tracking deployment requests.

Define and review project scope, successfully plan and track execution while maintaining profitable engagement.

Define and lead financial management for the project, track project actuals against defined milestones and revisit the plan as and when necessary, using HP PPM, Microsoft Project and utilize service now for IT support.

Provide periodic progress report on project status. Ensure senior management remains abreast of status and hold them accountable for facilitating mitigation of risks and resolution of escalated issues. AutoWeb Inc, Tampa, FL 01/2014 – 12/2018

Sr. Program Manager, PMO Manager

Implemented AutoWeb Enterprise Portfolio structure and managed a portfolio of large and medium scale projects with combined annual budget between $10M and $15M total in a fast-moving environment filled with challenges on product development and process and security improvement involving emerging technologies in digital marketing such as website development for SEM and SEO products, Payment Pro payment system, MLD – Multi Lead Distribution system, CMS – Content Management System, Ad-Server system, ServiceNow, QST – Quote Search Tool, Enterprise Data Warehouse, SAP BI, AWS Amazon on-demand cloud computing platforms and APIs, Mobile product development, Site Tuner marketing & machine learning projects.

Coordinated communication and information between geographically dispersed 8 sprint teams, vendors, including a mix of onshore / offshore product owners, developers, QA team, business owners and executive management.

Planned and hosted daily stand-up, sprint planning and sprint retrospective meetings. Practiced the core Agile Scrum and Kanban principles of collaboration, prioritization, team accountability, training and coaching.

Improved JIRA & Confluence in streamlining processes, the programs and project’s structure that supports Agile Scrum process. Projects were delivered by prioritized epics and user stories based on 2-week sprints.

Reported to CIO and VP of Products of the company. Monitored programs and presented product development status, delivery time frame, quality, cost and presented projects progress to the upper management.

Responsible of product roadmap and portfolio of projects with total annual budget of $1M+ of multiple product domains that resulted in return on investment of 25% within the 1st year and ensured that the delivery of all projects meet quality, scope, budget and timeline requirements. Hewlett–Packard Company, Enterprise Services, Tampa, FL 06/2013 – 12/2013 Program Project Manager – Contract remote work

Managed the full HP project lifecycle phases of assigned World-Wide Automation and Americas Mid-range Services under GADI (Global Automation Delivery Improvement) program.

Worked with vendors, Engineers, Architects and SMEs to define requirements, level of effort, projected savings, and managed the scope of work for each individual project, ensuring direction and support to assure effectiveness and efficiency of 24 HP cloud migration, data and infrastructure modernization and SaaS projects within the GADI program.

Identified risks, performing quantitative and qualitative risk analysis, and planned risk responses using risk register at SharePoint that is shared at risk mitigation meetings.

Prepared GADI program projects resource, budget and financial plans using Microsoft Project, SharePoint, Excel and Power Point presentations for program director and weekly project status meetings.

Managed (monitor and control) resources, financials such as return on investment (ROI) and earned value management of all 24 projects that have been implemented with positive CPI and SPI.

Increased productivity by eliminating workload constraints for HP cloud services on a Global Level.

Implemented GADI AMS projects with 1st year 90% product adoption rate and increasing efficiency by 45%. Gentiva Health Services Inc., Tampa, F L 01/2007 – 01/2013 IT Project Manager

Managed the all phases of assigned projects in a hybrid Agile and Waterfall environment between cross- functional teams using RFP tool, SDLC, Microsoft Project & SharePoint.

Implemented Gentiva SDLC using the process groups Initiate, Analyze, Design, Build, User Acceptance Testing and Implementation (includes 222 processes and sub-processes). Later, assisted PMO for transition to Agile development methodology and formation of sprint teams.

Developed Gentiva project plans using Microsoft Project and Excel, including WBS, tracking schedules, resource balancing, issues register, and tasks via SharePoint and Outlook.

Managed the development and implementation of Enterprise data warehouse & infrastructure, Java & .Net applications, SAP Business Objects, Crystal reports, Oracle databases, MS SQL and SSRS for Sales, Finance, Clinical, Compliance, Government Affairs and Marketing departments and implementation of ServiceNow pilot.

Managed and implemented 97 New and Enhancement, 188 Baseline and 113 Break-fix projects. Delivered products such as PPS - Prospective Payment System, Centers for Medicare and Medicaid services such as Oasis-C Quality Improvement OBQI, OBQM and Process Improvement, audit and compliance systems.

Managed within the budget of the project including controlling scope creep, progress delays, and delivered most projects on time or under budget. Gentiva’s operational productivity increased by 50% as a result of delivered products such as STA – Sales Territory Administration system and CAP – Compliance Audit Program.

Managed all escalated business issues with the business sponsors and team members to achieve resolution.

Provided presentations on project status to project sponsors and the Change Management Board.

Interviewed candidates and placed resources based on skill sets to complete defined tasks. K-Force (at Checkers Inc.), Tampa, FL 09/2006 – 01/2007 BI Project Consultant - Contract

Business Intelligence consultant for design and development of Microsoft BI solutions and OLAP briefing book views to support various project initiatives and better monitoring of our business environment as well as the continued improvement of processes, technical environment, and data quality necessary to deliver highly effective solutions.

Gathered functional requirements and specifications for ProClarity Business intelligence (OLAP reporting environment) product development.

Managed the development and implementation of ProClarity Business Intelligence product.

Hosted weekly project status updates for VP of IT and VP of Operations. Fidelity Information Services (Formerly Certegy Inc.), St. Petersburg, FL 09/2005 – 09/2006 Senior Business Analyst - Risk Operations

Analyzed reports and statistics, developed new financial models, risk controls, and documented the process for new SDLC projects.

Created business development plans, wrote business requirements, UAT planning and testing of the new data warehouse, development and implementation of financial products such as Hyperion and FIS Pathways for risk operations and financial transaction processing services.

Generated timely and accurate Ad Hoc reports using Excel, Access, Hyperion and Brio for assigned business development and risk management initiatives.

Provided recommendations for improved financial profit and loss strategies using Excel and PowerPoint.

Lead liaison between Risk Operations, Information Technology and PMO. Emdeon Practice Services (a WebMD Company), Tampa, FL 04/2000 – 09/2005 Business Analyst - Corporate Operations

Identified data sources, provided data flow diagrams and documented the process for new projects.

Prepared and implemented over sixty corporate reports for Customer Support, Account Recovery, Sales, Contracts Administration and Network Services.

Prepared market share and financial analysis reports by competitors, region, and type of sale for VP of Operations and VP of Sales.

Prepared monthly and quarterly financial impact analysis of support contract cancellations and renewals for VP of Operations.

Implemented and streamlined reporting systems of Network Services by product, region, and transaction volume for Director of Network Services.

Designed and implemented Sales operations strategy and marketing databases based on market territory analysis, practice size and specialty.

Analyzed requirements and tested Siebel CRM and Siebel Sales enterprise systems. EDUCATION

Tampa College, Tampa, FL., B.A. Business Administration, 1995 – 1997 Eckerd College, St. Petersburg, FL, International Business, 1992 - 1995 AWARDS and CERTIFICATIONS

Certified Scrum Master – 20142406

PMP PMI - 560585

Certificate of Project Management from PMTI

AWS Cloud Practitioner Essentials

Certificate of Excellence at Gentiva Health Services

Certificate of Appreciation at Emdeon Practice Services, WebMD

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