Customer Service Project Management
Resume:
Cindy Manfre
Psychology Minor with Business Project Management BA Degree
Leesburg, FL 34748
********@*****.***
1. Searching for Employment
2. Census Enumerator in 2020
3. Substitute Teacher 2010-2019
4. Budget Analyst 2003-2010 (Retired)
5. Eastern Area Customer Service Mgr (Retired)
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Authorized to work in the US for any employer
Work Experience
Budget Analyst II
Pennsylvania Department of Corrections-Huntingdon, PA October 2006 to August 2010
1. Managed Purchasing and Contracting Departments of two institutions 2. Tracked and Managed two Annual Budgets for both institutions 3. Projected budget for institutions working with deputies and departments 4. Business Manager of institutions during absences Budget Analyst
Commonwealth of Pennsylvania Department of Corrections-Huntingdon, PA October 2003 to August 2010
Assistant Business Manager for two Maximum Security Prisons. Provided the projected and actual annual budget for both prisons while managing purchasing dept, warehousing, and monitoring of programs. Area Customer Service Manager
Hewlett Packard Enterprise HPE-Blue Bell, PA
April 1987 to August 2002
• Managed a team of 10 customer service representatives, providing guidance and support to ensure high-quality customer interactions
Education
15 credits - Masters in Psychology
Walden University
January 2004 to February 2005
Certificate in Project Management
Villanova University - Villanova, PA
September 2001 to June 2002
BA in Business Organization
Eastern University - Saint Davids, PA
January 1997 to March 1999
Bachelor's in Business and Project Management
Eastern University
March 1994 to 1999
AA in Business and Psychology
Prince George's Community College - Largo, MD
January 1987 to April 1991
Skills
• budgeting
• accounting
• forecasting
• Project Management
• Project Planning
• Procurement
• Vendor Management
• Management
• Process Improvement
• Strategic Planning
• Team Management
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