Customer Service Technical Support
Resume:
T E C H N I C A L S U P P O R T A D V I S O R C U S T O M E R S E R V I C E A G E N T
K E V I N L I L L Y
E X P E R I E N C E
(07/2021 - 05/2022)
TECHNICAL SUPPORT ADVISOR
Managed daily operations and resource allocation of military and civilian staff and enforced all policies, procedures, and regulatory requirements.
Assisted customers with initial setup with their products. Instruct users in iOS & macOS usage and application store setup. Switched between multiple open windows and applications to maintain speed and a quality customer experience.
Helped people troubleshoot their iOS & macOS, schedule appointments, and call back customers to make sure their phones are fix.
Involved in educating customers on how to use their products and bestowing the knowledge of apple technology and programs. Scheduled apple store or authorized retailer appointments. Developed an understanding of VPN networks and configuration techniques.
Assessed, analyzed, and troubleshoot customer issues providing resolution to problems.
Customer service is always a top priority
for me, no matter what the industry or
job role. In my previous role as an
Insurance Verification Specialist, I was
responsible for handling a high volume
of inbound and outbound calls related to
insurance coverage. I was able to build
strong relationships with customers and
resolve complex issues in a timely
manner. My ability to connect with
people and provide excellent customer
service is one of my greatest strengths.
In addition, I have experience managing
and inspiring team members to reach
their full potential. I am confident that I
can bring my customer service skills and
leadership experience to your company
and contribute to its success.
O V E R V I E W
C O N T A C T
Elizabeth Ave Se Smyrna GA
30080
************@*****.***
Conduent
CUSTOMER SERVICE AGENT
Eclerx, Fayetteville - North Carolina
(10/2019 - 10/2020)
Managed a large volume of inbound and outbound calls. Assisted current customers with billing questions. Delivered outstanding customer service to all incoming clients. Arranged 25-50 appointments per day.
Managed customer information in a database and kept them updated on progress.
Customer Service.
Inbound Calls.
Outbound Calls.
Call Center Environment.
Patience Customer Care.
Empathy Taking Responsibility.
Effective Management.
Time Management.
iOS & macOS
Dollar General, Fayetteville - North Carolina
(08/2019 - 10/2019)
KEY HOLDER/SALES ASSOCIATE
Managed all aspects of payroll and bookkeeping.
Provided high-quality store information to customers who required assistance and processing payments.
Operated the store at openings and closings.
S K I L L S
UNIVERSITY OF PHOENIX
Associates of Science Healthcare
Administration.
ATLANTA, GEORGIA
Overby-Seawell - Kennesaw, Georgia
(02/2017 - 07/2017)
INSURANCE VERIFICATION SPECIALIST
Managed a large volume of inbound and outbound calls efficiently.
Utilized data entry skills to update valid information for the NOR after outbound calls were made to other insurance carriers to obtain valid insurance documentation.
Able to define Lender Placed Insurance (LPI) and the benefits of having a voluntary policy rather than LPI.
Tracked calls while identifying exposures, clarifying information, researching every issue, and providing solutions and alternatives. Pull-A-Part, LLC - Dunwoody, Georgia
(03/2014 - 12/2016)
3RD PARTY COORDINATOR
Answered incoming calls from a national customer database and entered accurate and complete information into the system. Purchased vehicles over the phone, determined damage, conducted research, and resolved issues.
Deployed haulers to various locations across the country to retrieve the vehicles.
Assisted in account management and provided training to new employees.
GoWaiter Business Holdings LLC - Dunwoody, Georgia
(02/2011 - 11/2017)
DELIVERY DRIVER
Drive safely in all types of weather and follow traffic laws to protect company property and the general public.
Interact and build positive relationships with vendors. 07/2010
E D U C A T I O N
UNIVERSITY OF PHOENIX
Bachelors of Science in Criminal
Justice Administration
10/2013
ATLANTA, GEORGIA
Delivered food promptly and ensured customers received a positive, memorable experience.
Manage time effectively to make deliveries on time, maintain high customer satisfaction, and build brand reputation. Confirm catering orders are accurate and complete before departure.
WIS International - Kennesaw, Georgia
(02/2011 - 07/2012)
INVENTORY SPECIALIST
Ensured that all inventory was scanned and documented for retail stores both locally and long-distance.
Monitored inventory and compiled reports using shorthand certification while auditing inventory and monitoring stock.
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