Customer Service Data Analysis
Resume:
William Roque
Greenville, NC, 27834
803-***-**** ************@*****.***
Motivated professional with diverse experience in sales, medical documentation, and academic research in microbiology and immunology. Seeking to apply strong analytical, communication, and organizational skills in a role that contributes to scientific advancement and customer satisfaction.
Education
East Carolina University – Brody School of Medicine PhD Student in Microbiology and Immunology
August 2023 – September 2024
● Conducted laboratory-based research on microbial pathogens and immune responses.
● Designed and executed experiments to investigate host-pathogen interactions, immunological pathways, and cellular mechanisms.
● Utilized molecular biology techniques such as PCR, ELISA, flow cytometry, and cell culture.
● Collaborated with a team of researchers to publish findings and present at scientific conferences.
● Mentored undergraduate students in laboratory protocols and data analysis. Catawba College
BS Biochemistry, 2019
Professional Experience
Joe Pecheles Hyundai
Sales Product Specialist
August 2024-Present
● Recommended vehicles based on customer preferences, demonstrating Hyundai's product features and performance.
● Provided expert knowledge on vehicle specifications, financing, and warranties.
● Assisted the sales team with negotiations and maintained high customer satisfaction. Lowes Home Improvement
Stocking and Handling Associate
January 2020 – September 2020
● Managed inventory by stocking shelves and organizing products in the store warehouse.
● Assisted customers with locating products and provided exceptional customer service.
● Operated heavy machinery such as forklifts and pallet jacks for efficient product handling. Caromont Regional Medical Center
Medical Scribe
April 2021 – February 2022
● Documented patient encounters in real-time for physicians, ensuring accurate and detailed medical records.
● Assisted in reviewing patient histories, lab results, and treatment plans.
● Enhanced physician-patient interaction by handling clerical tasks and maintaining confidentiality. Skills
● Research and laboratory techniques: PCR, ELISA, flow cytometry, cell culture
● Data analysis: Statistical analysis, graphing tools
● Sales and customer service: Communication, product demonstrations, relationship-building
● Medical documentation: EHR systems, HIPAA compliance, medical terminology
● Inventory management: Forklift operation, stock handling, organization
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