Customer Service Group Fitness
Resume:
Robert Hill
Palmdale, CA *****
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Pugilist
SoCal Fight Factory-Palmdale, CA
March 2010 to Present
• Golden Gloves Champion 2010-2011
• 7+ Professional fights
• Facilitated the onboarding and orientation of new members of gym
• Developed personalized fitness programs based on the individual’s goals, abilities, and medical history
• Led group fitness classes including HIIT, strength training, and yoga
• Implemented innovative strategizes
• Conducted comprehensive fitness assessments
• Educated clients on the importance of proper nutrition and hydration
• Developed strong relationships with clients through effective communication, active listening, and empathy
• Collaborated with other fitness professionals to create comprehensive wellness programs for corporate clients
• Motivated clients to push beyond their comfort zones and achieve their fitness goals
• Maintained confidentiality of client information and adhered to ethical standards in all aspects of personal training practice
• Performed various massage techniques including Swedish, deep tissue, and hot stone massages to alleviate muscle tension and promote relaxation
• Maintained a high level of professionalism and confidentiality while interacting with clients during massage therapy sessions
• Maintained cleanliness and hygiene standards, following proper infection control protocols
• Continuously updated knowledge of new massage techniques through attending workshops, seminars, or training programs
• Implemented relaxation techniques such as guided meditation or breathing exercises to enhance clients' overall experience
• Demonstrated strong time management skills by efficiently completing scheduled appointments while maintaining quality standards
Product Demonstrator
Samplers Inc.-Lancaster, CA
May 2008 to Present
• Conducted product demonstrations at various grocery stores & events to promote new products
• Engaged with customers, providing detailed information about the product's features, benefits, & usage
• Effectively communicated key selling points of the product to potential customers
• Maintained a clean & organized demonstration area throughout events
• Monitored customer feedback on products & reported insights to management for improvement purposes
• Managed inventory of demonstration supplies & ensured they were well-stocked for each event
• Provided exceptional customer service, addressing concerns or issues raised during demonstrations
• Increased brand awareness
HVAC Technician
GM Climate Control-Saugus, CA
April 2016 to May 2022
• Performed routine maintenance tasks such as cleaning filters, checking electrical connections, & lubricating moving parts to ensure optimal system performance
• Installed, repaired, & maintained heating, ventilation, & air conditioning (HVAC) systems in residential
& commercial buildings
• Replaced faulty components such as motors, compressors, thermostats, & valves to restore proper functionality
• Collaborated with clients to understand their specific needs & provided recommendations for HVAC system upgrades or replacements
• Worked closely with other technicians or contractors on larger projects requiring coordination between different trades
• Managed inventory of HVAC parts & supplies
• Maintained a clean & organized work area, adhering to company standards for professionalism and cleanliness
Education
Trade school in HVAC
San Joaquin Valley College-Lancaster - Lancaster, CA July 2024 to Present
Certifications and Licenses
Customer Service Certification
Present
OSHA 10
April 2018 to Present
10-hour Construction Safety and Health
Hazmat
April 2018 to Present
CPR
April 2018 to Present
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