Customer Service Office Manager
Resume:
Bridgitte Turnbow
Abilene, TX *****
***********@*****.***
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Work Experience
Bookkeeper
Jerry Turnbow Welding - Abilene, TX
September 2006 to Present
Maintained records of purchases, expenditures, revenue, invoices, and payments. Updated and maintained general ledger information. Purchased and acquired supplies, authorized petty cash, and monitored office inventory levels. Assisted with tax process by preparing records and statements. Maintained vendor records and accounting histories, tracking purchases and proactively resolving issues. Met local, state and federal tax obligations with timely filing and tax payments. Received, recorded, and banked cash, checks, and
Assistant Office Manager/Leasing Agent
Country Place Apartments - Abilene, TX
October 2003 to September 2006
Closed leasing contracts by overcoming objections and accurately processing required paperwork. Managed resident relations by staying on top of issues arising before, during, and after move-in dates. Showcased residences with virtual and in-person tours to expertly features and benefits. Conducted effective sales efforts via telephone, email, and in-person. Kept units move-in ready with consistent maintenance and cleaning strategies. Maintained clean, current records with strong data entry and verification skills. Identified and quickly addressed property requirements. Maintained financial targets by collecting fees consistently and budgeting effectively. Met occupancy goals with strategic marketing plans. Stimulated team performance with motivational, forward-thinking mindset focused on job satisfaction and skills knowledge.
Delivered personalized support to every visitor, going beyond basics to offer positive experiences and encourage repeat business.
Improved office operations by setting ambitious team goals and monitoring Leveraged Microsoft Office proficiency to draft documents, presentations, and office correspondence. Fielded incoming telephone calls and visitors and provided information with professionalism and efficiency.
Tracked office supply usage, approved requisitions for requested supplies, and completed purchasing functions to maintain
Head of Fundraiser
Habit for Humanity - Abilene, TX
September 2001 to October 2003
Managed diverse administrative needs, including recordkeeping, financial reporting, and expense tracking.
Built fundraising program from ground up, including mailings, phone bank volunteer services, and special events targeted on certain groups.
Optimized strategies based on compiled data on community needs, demographics, and socioeconomic conditions.
Connected with 10+ potential major donors per month and maintained 80% conversion rate.
Expanded outreach with mass mailings and up-to-date organizational website. Coordinated work of volunteers, helping each onboard successfully and find niche roles. Garnered $80,000 in funding by submitting materials to granting or other funding organizations. Solicited donations or sponsorships and promoted organization when attending community events, meetings and conferences.
Recruited sponsors), participants and volunteers for fundraising events. Boosted new and increased contributions through relationship-building Secured over $25,00]0 in donations from individuals donors. Supervised and directed fundraising staff and volunteer teams. Developed charitable event materials by preparing bid sheets, programs, flyers and gift bags. Fundraising Event Coordinator
Habit for Humanity - Abilene, TX
October 2000 to September 2001
Identified special considerations and worked with site staff to coordinate details. Maintained records of event aspects, including financial details. Maintained strict budgets with effective expense controls and thorough planning. Improved future events based on strengths and weaknesses of previous event plans. Satisfied conference leaders with open, continuous communication and strict attention to important details.
Managed every aspect of each event, including handling administrative details, responding to inquiries and distributing promotional materials.
Met event objectives by locating and securing featured speakers or entertainment. Secured facility spaces with favorable contract negotiations with hotels and convention centers. Collaborated with team members to meet daily demands and handle challenging projects. Assisted with tasks and work duties during slow periods to maintain team productivity. Fixed problems with equipment using troubleshooting and repair abilities. Completed tasks promptly and with minimal oversight. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Program Coordinator
Habit for Humanity - Abilene, TX
October 1998 to September 2000
Trained staff in guidelines, processes, and procedures to maintain cohesive program operations. Coordinated tracking, reporting, and insights for program activities. Educated prospective partners on program opportunities, services, and needs based on individual backgrounds and interests.
Updated and distributed promotional materials for print publications and online use. Helped front-line managers and staff recognize and capitalize on referral opportunities with ongoing training.
Met program admissions targets with skilled processing of new applications Managed programming and event coverage, factoring in ratings, viewer demographics and community needs.
Updated, maintained, and corrected program logs for mandated FCC recordkeeping. Collaborated with directors and production staff to discuss issues related to production, casting, budgets and policies.
Directed activities, supervised and scheduled staff handling broadcast news, sports and programming. Monitored programming to meet schedules, follow guidelines and maintain quality performances. Coordinated successful conferences, meetings and special events, including catering and equipment setup.
Completed tasks promptly and with minimal oversight. Approached and solved work problems with initiative and sound Nonprofit Administrative Assistant
Habit for Humanity - Abilene, TX
September 1996 to October 1998
Promoted productivity by handling schedules and correspondence. Coordinated successful conferences, meetings and special events, including catering and equipment setup.
Organized and updated file systems, keeping records easily retrievable. Maintained accurate, compliant accounts, inputting new transactions each day. Managed incoming and outgoing mail, packages, and faxes. Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals in
[Software].
Protected company and customer data by following information policies. Contributed ideas for improving work processes.
Enhanced customer satisfaction with fast, knowledgeable service. Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Located needed information for different topics by conducting physical or digital searches. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
Education
License in Laser Hair Removal Tech
National Laser Institute - Dallas, TX
May 2020
High school diploma or GED
Skills
• Skills Strong communication Administrative oversight Financial reporting Contract administration
Staff training Financial accounting
• Accounts Payable
• Property Leasing
• Sales
• Windows
• Accounts Receivable
• Tax Experience
• Office Management
• Event Planning
• Events Management
• Data entry
• English
• Customer service
• Organizational skills
Certifications and Licenses
CPR Certification
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