Customer Service Account Manager
Resume:
Andrea Black White
Cell – 904-***-**** please text first ****************@*******.***
Middleburg, FL 32068 (NE FL)
Serious Candidate
My goal is to become a valuable, reliable, “hard to replace” asset to you and your company.
I am very positive, excellent team player, reliable, and don’t miss work or bring drama. My coworkers often ask me for advice on how to handle things because they know that I love to learn how to be the best within protocol. I am often the one that finds the simplest solution that works. I am looking for long term, preferably remote, until retirement in approximately 15 years. I love researching and discovering the big picture in loss prevention too. I have full private, locked office with no noise distractions.
Types: 65 WPM (16,380 keystrokes per hour)
Excellent Prove It Test Scores: 93-100% - MS Word, Excel, Outlook, PowerPoint
I am consistently chosen for:
*Employee of the Month (3 times) *MVP (Most Valuable Team Player) – 3 times *Merit Raise
Experience
2019 – Aug 2024 5yrs Genpact LLC., Jacksonville, FL Tim Mansell / 904-***-****
Apple Card Supervisor / Content Analyst for Goldman Sachs for Apple Card and Facebook
Supervisor for work from home Call Center, live chats and Incoming / Outgoing calls
Assists 80+ agents with complicated customers or calls or chats, reviews for coaching opportunities.
Consistently scores approx. 92% and above and qualifies for overtime and bonuses regularly
Client contract is ending – Promoted to Supervisor within 6 months of new client contract start
Discovered and reported two large scale international fraud / money laundering rings, over $11 Million a month
2019 – 2021 3 yrs Medcom Medical, Jax, FL Missy Brown VP / 800-***-**** x1
Account Manager
Promoted within 4 months of hire
Maintained 150-300 accounts, medical FSA HRA cards for over 12,000 participants
I managed working both Genpact and Medcom simultaneously and both full time with overtime successfully 2 years
2016-2018 3 yrs Insight Global / Acosta Sales & Marketing / Vertiv Corp Jax Gracie Bennett
Revenue Analyst / Cash App – Accounting
Managed 10 million weekly in accounts receivables, reduced 60 days past due from 12.2% to 2.8% in 30 days
Posted approximately 10,000 payments monthly
2013-2016 3 yrs Interline Brands / Home Depot Jax Stacey Smith 888-***-**** x145305
Accounts Receivables Specialist III - Accounting
Reduced Receivables for National Accounts of $500,000 + a year, 484 accounts
2009-2011 4 years AT&T Internet Tech Services Jax Charles Robertson, ******@***.***
888-***-**** UID aw6228
Internet Tech Support – Call Center
Employee of the Month 3 times, based on stats, 300+ employees, Inbound Call Center
2001-2006-6 years PHH Mortgage Jax Gladzena Young, ********.*.*****@*****.***
Administrative Assistant to Executives
MVP for 3 consecutive years
Assisted 3 directors, 8 managers, and 24 supervisors to run Sales and Approved Loan Departments with over 600 employees during the mortgage boom.
Education
Jan 1990 – May 1993 Florida State College at Jacksonville Associates Degree – Business Administration
June 1989 Middleburg Sr. High Diploma – specialized in Office Procedures
Personal / Professional References
Tracey Friel 904-***-**** ******@*******.*** 15 years, friend, co-worker at PHH Mortgage
Timothy Mansell 904-***-**** *******.*******@*******.*** 5 years, recent boss at Genpact Apple / G Sachs
Gladzena Young 904-***-**** ********.*.*****@*****.*** 15 years, boss at PHH Mortgage
November 10, 2013
Tracey Friel
4461 Summer Walk Ct
Jacksonville, FL 32258
Subject: Andrea White - Letter of Recommendation
To Whom It May Concern:
I have been blessed to work with Andrea White for 4 years and continue to stay in contact with her for over 10 years now. She has impressed both myself and others with her skills and her “make it happen” attitude. Andrea has shown strength in the ability to work independently and under pressure, meet deadlines and produce quality results. I have also witnessed her special strengths in people management, troubleshooting and problem-solving. Andrea has a special gift in being very resourceful and solving problems with her research.
I have no doubt Andrea will be a valuable asset to any company lucky enough to have her as part of their team. I highly recommend her to any prospective employer. If I can provide any further assistance, please do not hesitate to contact me at 904-***-**** or *******@*****.***.
Sincerely,
Tracey Friel
Tracey Friel
Vice President, Business Analyst
Bank of America
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