Customer Service Client Relations

WILLIAM RYMER

Paramus, NJ *****

646-***-**** - ******@*****.***

PROFESSIONAL SUMMARY

Resourceful and enthusiastic professional with excellent problem-solving skills Ability to manage multiple projects and an aptitude for concurrently handling dissimilar responsibilities in high pressure environments Accomplished communicator and energetic manager, adept at building productive relationships with clientele and colleagues

Experience in implementing SOP/daily workflow procedures for service department including interdepartmental process and training Dynamic, results-and profit-oriented Sales and Customer Service professional dedicated to meeting client needs, achieving goals and deadlines, and attaining the utmost satisfaction in all areas of service and sales objectives. With my exceptional performance and sales leadership, and over 14 years of experience at Verizon Communications in client relations and sales operations, I am seeking a position that will provide a challenging opportunity to leverage my key strengths to maintain client relations and significantly contribute to a company's performance, growth and profitability.

Reliable Construction Worker offering expertise gained over 30-year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with Electrical, Plumbing, General contractor etc. With history of quickly learning new techniques and equipment operation.

SKILLS

Windows operating system

MS Office (Word, Excel, PP)

Lotus Notes

Outlook

Verizon billing and order systems

(COFEE, ICRIS, DOE, SOP and

BMEX)

Avaya switchboard call systems

CRM

Salesforce

Bilingual in Spanish (written and

verbal)

Teamwork and Collaboration

Project Planning

Performance Improvement

Safety

Client Service

WORK HISTORY

Team Leader

Verizon Communications, Inc.

Supervised a team of 25 representatives and worked actively to ensure productivity and sales achievement

Coached and supported service representatives in system operations, customer contacts, and sales strategies

Conducted customer contact observations and individual coaching sessions with sales representatives

Diffused irate customer situations resolving escalated issues in an acting supervisory capacity while converting dissatisfied clients into loyal customers. 05/2023 to Current Flooring Specialist

The Home Depot Inc – Remote Location

Played a pivotal role in achieving companywide goals by consistently meeting or exceeding individual performance metrics.

Identified potential issues during site visits, providing preemptive solutions to avoid delays or complications.

Facilitated successful installations by consistently meeting deadlines for measurement completion and report submission.

Enhanced team productivity by conducting thorough measurements and accurate data entry for project planning.

Contributed to business growth by providing crucial input on product functionality improvements based on field observations.

Performed calibrations and adjustments on measuring instruments for accurate results.

Collaborated with colleagues to continuously refine internal processes for increased operational efficiency across departments. Used calipers, micrometers and rulers to measure products, maintaining accurate records.

Increased accuracy in project estimates with diligent measurement records, reducing material waste and labor costs.

Demonstrated versatility and adaptability, managing multiple projects simultaneously while maintaining quality standards and timelines. Collaborated with other departments to ensure accuracy of all measurements. Strengthened client relationships through clear communication of project specifications, fostering trust and loyalty.

Reduced callback rates through meticulous attention to detail when gathering project specifications from clients during initial consultations. Streamlined workflow through efficient scheduling of appointments, resulting in improved customer satisfaction.

Maximized profitability by identifying opportunities for up-selling additional products or services during site visits based on client needs assessment. Delivered exceptional customer experiences by addressing concerns promptly and professionally throughout the entire process.

Demonstrated strong organizational and time management skills while managing multiple projects.

Paid attention to detail while completing assignments. Excellent communication skills, both verbal and written. Demonstrated respect, friendliness and willingness to help wherever needed. Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Skilled at working independently and collaboratively in a team environment. 11/2014 to Current Maintenance Technician

The Handiest Of Men – Paramus, NJ

Performed preventive maintenance and repairs on various types of equipment. Achieved increased reliability through consistent adherence to manufacturer''s guidelines for equipment maintenance.

Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.

Assisted management in developing long-term plans for equipment upgrades and replacements.

Trained new employees on proper use and care of tools, machinery, and safety protocols.

Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Inspected and maintained equipment to keep items in top working condition. Detected and repaired machinery faults using electrical and manual testing methods.

Performed electrical and mechanical repairs of production equipment to minimize downtime.

Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.

Assisted with renovation projects, providing hands-on support and technical expertise as needed.

Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines. Maintained a clean and attractive building exterior, contributing to positive curb appeal and tenant satisfaction.

Rewired and replaced faulty electrical components in equipment. Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.

Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Adhered to local codes and regulations, maintaining a safe environment for tenants and staff members alike.

Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.

Performed scheduled maintenance on electrical, plumbing, and HVAC systems. Performed minor wall repair, installed drywall, and applied wallpaper. 06/2000 to 10/2014 Customer Service Representative Verizon Communications, Inc.

Marketed and supported a full range of telecommunication, internet, and television solutions to Spanish-speaking residential clients in New York and Connecticut Interviewed clients, reviewed customers' account histories, and identified clients' needs

Presented clients with cost-effective product options while focusing on the benefits of various programs and promotions

Obtained demographic and credit information on new clients Coordinated with internal staff to schedule field installations Investigated complex customer service issues by analyzing clients' accounts and collaborating with departments firm-wide

Provided problem solutions by resolving billing errors, servicing concerns, issuing credits, and waiving fees

Proactively followed up on client calls to ensure consistently satisfied customers. EDUCATION

01/2009 Associates of Arts in Business: Business Marketing and Management Marymount College - Manhattan, NY

ACCOMPLISHMENTS

Built an exceptional rapport with clients resulting in an outstanding level of customer satisfaction.

Received recognition for repeatedly strong ratings in customer surveys. - Consistently met and surpassed sales and service objectives. Received monthly bonuses and sales recognition awards for meeting and exceeding yearly thresholds.

Successfully completed nine months of classroom training and continuous management training programs that focused on sales strategies, product knowledge, and professional customer service/ client care contact standards AWARDS

Circle of Excellence for Customer Service 1999, 2000, 2001, 2003-2006 Diamond Club (Top Performance in Sales) 2003-2013

REFERENCES

Available upon request

Contact this candidate