Project Manager Senior

STEVEN L. RYAN

** **** **** **, ***********, GA *0534

*********@*****.*** Cell: 770-***-****

EXECUTIVE PROFILE

A self-motivated, problem solving Senior Project Manager offering 25+ years of experience implementing process and technology improvements. Excellent relationship management skills with the ability to inspire teams to outperform customer expectations. Driven desire to be constantly challenged in an Information / Project Management position, researching, developing, and managing the implementation of new ideas and technologies. PROFILE & VALUE QUALIFICATIONS & EXPERTISE

Program Management – Represented Claims Technology team on the Transition PMO for major Bank of America mergers and acquisitions

(FleetBoston, MBNA, LaSalle, Countrywide). Facilitated large scale multi-product implementations for Fiserv Enterprise Clients. Managed Delivery and Production Support workstreams for national rollout of the Randstad Application.

Vision, Strategy, Execution, & Leadership

Process & Performance Improvement

Resource Forecasting, Analysis, & Reporting

Relationship Management – Established and maintained senior and operational level relationships to ensure complete and accurate interpretation of business expectations with both internal customers and externals clients and vendors. Conducted Deep-Dive Business Requirements Festivals as well as Joint Application Development sessions with business partners, development teams, and vendors to ensure accurate, on time, ongoing delivery of services. Cost/Benefit Analysis, Reduction, & Control

Operational Design & Transformation

Software Development & IT Projects

Team Building & Leadership

Process Design Management – Implemented End-to-End Project/Process Improvement Prioritization consisting of submission, automated cost/benefit analysis, execute review, and resource allocation. Contingency Planning & Risk Management

Cross-Functional / International Collaboration

Six-Sigma Change Management – Proprietary training through Bank of America, successfully implemented full life-cycle project methodology to manage various enterprise level projects requiring system consolidations, high-volume critical customer data migrations, and legacy system decommissions.

Executive Advisory & Decision Support

PROFESSIONAL EXPERIENCE

Randstad USA, Alpharetta, GA 2021 – 2024

Senior Technical Program Manager – IT Business Integration (March 2021 – Present):

Responsible for multi-product solution implementations for Talent and Staffing resources.

Establish Governance process related to Risks, Issues, Decisions, Actions, Changes (RIDAC) for Global development on Connect IT and Randstad Application initiatives.

Develop and execute on acquisition conversion activities for the Celerity Consulting and Cella resources.

Program manage the replacement of current marketing platform to the BlueX Marketing system. Fiserv Corporation, Alpharetta, GA 2012 – 2021

Senior Program Manager – Large Bank Solutions Organization (March 2018 – March 2021):

Responsible for Multi-product solutions implementation for Top 10 clients in the Fiserv Portfolio.

Establish Governance process related to management communication plan, project milestones and tollgates, and program escalation to ensure successful delivery of the overall program.

Formulate, gain alignment, and execute on program approach, end state vision and client roadmap of project portfolio to base product roadmaps.

Maintain client relationships and be seen as single point of escalation for enterprise issues, risks, and changes that could impact a successful delivery throughout program duration. Client Dedicated Team Lead – Professional Services Organization (Sept 2016 – March 2018):

Responsible for post Go-Live project portfolio of 100 to 125 projects with a value of 4-6 million.

Build and foster a high performance team by identifying resources and skill-sets needed and implementing a management plan to ensure successful delivery of the overall program.

Ensure predictable and consistent resource capacity for successful program delivery through direct project and resource management.

Formulate, gain alignment, and execute on program approach, end state vision and client roadmap of project portfolio to base product roadmaps.

Maintain client relationships and be seen as single point of escalation throughout quarterly project releases.

Post Go-Live Support Responsibilities:

o Manage Custom Online Banking Solution Enhancements o Manage Defect Triage/Resolution Process for Quarterly releases o Release Management across dedicated teams

o Project Management for subset of Overall Project Portfolio o Direct resource management for Dedicated Team (20 Analysts, Developers, and Testers) Engagement Director – Enterprise Delivery Organization (Sept 2015 – Sept 2016):

Build and foster a high performance matrix team by identifying resources and skill-sets needed and implementing a management plan to ensure successful delivery of the overall program.

Ensure predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and product work streams.

Align the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties.

Foster and build client relationships and be seen as single point of escalation during implementation to build referenceable clients. Develop and maintain strong working relationships and strategic partnerships

Assigned Engagement: Synchrony Bank ($55M)

o Managed Custom Online Banking Development

o Managed Defect Triage/Resolution Process

o Release Management across multiple product teams Senior Project Manager – Risk and Compliance (Mar 2012 – Sept 2015):

Responsible for project portfolio of 20 to 25 projects with a value of 2 -3 million.

Managed all aspects of the Enterprise Deployment Projects for the Frontier and Accurate Reconciliation Systems.

Continued to improve and standardize project methodology processes and documentation.

Responsible for developing Client Statements of Work, and pricing estimates for Services Team.

Supported Account Management and Sales Executives during pre-sales engagements with prospective clients.

Interface with Production Support and Development organizations for client escalations and new functionality requests.

Successfully completed over 80+ projects in current role resulting in over 3.6 million in revenue. Bank of America Corporation, Atlanta, GA 1996 - 2011 Claims Technology Project Manager – Card / Claims Technology:

Responsible for implementing process improvements and resolving enterprise release issues for the Card Technology division

Managed Back-office Claims and Reconciliation PMO Transition Activities for MBNA International Transition (2006) and LaSalle Bank Acquisition (2006).

Project Manager / Systems Engineer – Project & Production Support Services:

Managed Back-office Claims and Reconciliation PMO Transition Activities for the FleetBoston (2004) and MBNA Domestic Transition (2005).

Responsible for establishing Business Continuity and Disaster Recovery Process for Claims and Accounting systems.

Established 24x7 On-Call Process to ensure daily Production Environment Readiness for Production Support Group.

Managed Enterprise Projects relating to the Cash and Network Settlement Reconciliation Process, Card Services Mentoring Online Program, Claim Disputes Process, and Paid Fraud Claims Process. EDUCATION

Bachelors in Business / Information Systems - University of Phoenix Computer Engineering/Computer Science - The Pennsylvania State University (Fall 1987-Spring 1993) Six Sigma Greenbelt - Bank of America Corporation

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