Customer Service Representative
Resume:
Zunico C. Hernandez
*.********@*****.***
Dear Hiring Manager,
I'm applying for a customer service position based on your employment opportunity. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address. Sincerely,
Zunico Hernandez
Zunico Hernandez
5717 Mountain Sun Drive
El Paso Texas
*.********@*****.***
TO BETTER MY SKILLS IN THE JOB OPPORTUNITY I THRIVE TO PURSUE. • Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. KEY QUALIFICATIONS
• I have 2+ years in customer service experience, technical support troubleshooting, cashier/register operations.
WORK EXPERIENCE
Continuum Global Solutions (Multiple Healthcare Providers) Customer Service Representative November 2022- April 2023 I handled incoming calls from multiple healthcare providers for individuals who had healthcare benefits for example OTC, cash benefits, prescription coverage, assisted with ordering items, canceling orders, updated information, renewing, sending benefit catalogs, balance inquiry, or general information regarding account.
Ovena (Toyota Motor Credit Company)
Customer Service Representative August 2021- May 2022 I handled all incoming calls regarding general questions over a customers vehicle contract, finance questions, contract modifications, profile updating, payments, extensions, due date changes, total loss claims, repossession, or general questions regarding a customer’s profile.
Fastrak Gas Station/ Car Wash
Temp Cashier/ Customer Service February 2021- July 2021 I was in charge of the second shift to handle all incoming customers' needs, questions, and most of all provide great customer service. I also handled all cleaning duties, stocking of coolers, restroom cleaning maintenance, outside cleaning and refilling necessary products that customers needed refilled. Also was trained in counting out all lottery refilling important vaults and making sure all the sales counts were accurate to assure the counting for the day was done correctly. Lastly, I was in charge of the closing shift, so I needed to set alarms, check all the lights and cooking appliances were turned off properly, and would make sure all doors were closed correctly.
Alorica Inc (Bank of America)
Customer Service Representative July 2020- January 2021 I was in charge of providing great customer service for our customers who needed assistance with account balances, transfers, claims, refunds, closing and opening of new accounts, or simple troubleshooting with online or mobile banking.
EDUCATION
Mountain view high school
High school diploma, 3.0 August 2006 - June 2010
Western technical college
Medical assistant certification, 3.0 August 2013 - March 2014 REFERENCE
• will provide information if necessary.
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