Customer Service High School
Resume:
EMPLOYMENT HISTORY
FEB ****
Insurance Customer Service Rep, USAA, Port Saint Lucie
APR 2019 - FEB 2021
Customer Service Leader, Bjs Wholesales Club, West Palm Beach, FL OCT 2017 - FEB 2019
Customer Service, Chevron/Exxon, Royal Palm Beach, FL OCT 2016 - FEB 2017
Server Shift Leader, India Grill And Bar, Royal Palm Beach, FL EDUCATION
High School Diploma, Royal Palm High School, Royal Palm Beach REFERENCES
Rebecca Schmitt
PARALEGAL
Brandon
*************@*****.***
David Simes
ADDITIONAL INFO
More jobs on request
I am proficient in Typing, Microsoft, outlook, iOS systems as well as windows. Strongly Willing to acquire any more necessary skills for job role. SKILLS
Decision Making
Collaborative Environments
Conflict Resolution
Time Management
Empathy
Active Listening
Sales Techniques
Multitasking
Emotional Intelligence
Customer Insights
Team Leadership
Strategic Planning
Problem Solving
HOBBIES
I love decorating and having the reason to
throw family gatherings. I also really enjoy
cooking and community service time where
it’s needed. I enjoy reading and writing at
night before bed. God is the forefront of my
life & I enjoy any activity outdoors with
family!
11410 SW Roma Way, Port Saint Lucie, 34987
*********@*******.***
LEENA CATINELLA
CUSTOMER SERVICE PROFESSIONAL
PROFESSIONAL SUMMARY
Customer Service Professional with 10+ years of experience leading teams to enhance customer satisfaction and streamline service delivery. Demonstrates expertise in training development, conflict resolution, and performance improvement, effectively managing operations to boost team productivity. Committed to fostering a culture of cultural awareness and collaboration, aiming to continuously improve customer relationship management and service quality.
Assisted customers with claims, enhancing satisfaction and reducing complaints Resolved policy issues, improving customer experience and team efficiency Streamlined procedures through team collaboration, achieving measurable improvements Led customer service team, achieving high satisfaction scores and resolving issues efficiently. Managed daily operations, resulting in improved service delivery and team productivity. Trained staff on customer interaction, enhancing communication skills and service quality. Implemented feedback systems, leading to measurable improvements in customer experience. Trained new hires on service protocols, enhancing team efficiency and collaboration. Resolved customer inquiries promptly, improving satisfaction and retention. Managed high-volume calls, reducing wait times and boosting service efficiency. Led server team, enhancing service efficiency and increasing customer satisfaction. Trained new staff, improving team performance and reducing onboarding time. Resolved customer complaints promptly, maintaining positive dining experiences. Managed shift schedules, optimizing staff allocation and reducing labor costs.
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