Customer Service Saudi Arabia

taiseer aman abdalkhalek arafa

**************@*****.*** 059*******-**** prince Sultan road, Abu Arish, Jazan Profile

have strong communication skills,customer service orientation

responsible for managing multiple tasks

flexibility and adaptability to changing circumstance solving and conflict resolution abilities

continuous learning,improving skills and knowledge streamlining process to increase efficiently

work under pressures by organization,oriented effective time and positive attitude

Germany

Arabic

Italian

English

French

Russian

Germany

Professional Experience

tourism manager, The Sprit Of Tourism

arrange all things in tourism company

03/2024 – present

Jazan, Saudi Arabia

retail store manager, Atayeb Sweets 11/2021 – 03/2024 Abu Arish, Saudi Arabia

general manager, Lucinda resorts

duties: help all departments to acheieive their goals and solve all problems and make a new way to bring the guests 01/2020 – 05/2021

Alexsandria, egypt

all the year not only the summer time .

observing in front office department and F&B department to get more income.

International Affairs manager, Misara group

organizer excursions for guests and find a new sponsors to increase more opportunities to make the guests more 01/2016 – 12/2019

Sharm Al sheikh, Egypt

satisfied and enjoy their trips on red sea, help the financial departments to defined their priority and solve all problems to achieve our goals .

Tour Guide, Sharm Al Sheikh Excursions .co,uk 04/2015 – 12/2015 Sharm Al Sheikh, Egypt

Tour Guide, Spring Tours 08/2012 – 04/2014

Sharm Al Sheikh, Egypt

Tour Guide, Flash Tours

help the guests in airport to get the right bus to reach their resorts and hotels and fill out the R.C. make all excursions 09/2010 – 05/2012

Sharm Al Sheikh, Egypt

to the guests from Sharm to Cairo, Luxor,Saint Catherine monsters and all safari trip

receiptionist, shift leader, desk manager /, bryaika bay resort bryaika bay resort

Marsa Alam, Red Sea Governorate

03/2003 – 02/2010

Marsa Alam, Egypt

fixed any problems for all the guests to enjoy their vacation and help them in check in and check out and help all departments to acheieive their goals .

Education

Good / tourism and hotel management,

Sinai High Institute for tourism & Hotel manager

09/2009 – 06/2011

Nasr City, Egypt

Fair/ law, Faculty of law 09/1993 – 08/1999

Cairo, Egypt

Courses

Russian Language, Penza State University 08/2014 – 01/2015 Penza, Russian

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