Part-Time Financial Services

Matt Kiefer

**** ***** ****** *******, **. ***** 407-***-****

Email: ****.******@*****************.*** LinkedIn: http://www.linkedin.com/in/mattkiefer

OBJECTIVE: To continue to serve the financial services industry and other business organizations through years of experience with compliance, post-mortem analysis of lawsuits, technology reviews, and legal ramifications and reviews of ever-changing laws and regulations.

RELATED BACKGROUND:

Highly skilled executive with over 20 years in operations and compliance in first and third-party collections and having to navigate the maze of regulations dictated by state and federal law including but not limited to the Fair Credit Reporting Act, The Fair Debt Collections and Practices Act, The Fair Credit Reporting Act, The Fair and Accurate Transactions Act, The Telephone Consumer Protection Act, and the Health Insurance Portability and Accountability Act.

Effective presenter, communicator, and active listener with the ability to disseminate ideas and generate action across all levels of an organization. Excellent writing ability and able to break down complex tasks for explanation.

National speaker on collections and compliance-related matters, with over 20 years serving in the Florida Collectors Association 3 times as a past president, and current board member, along with serving on and co-chair of the Healthcare Committee with American Collectors Association International.

Able to bring together diverse individuals to form a unified cohesive team and motivate them to identify personally with key objectives. Exceptional ability to identify interpersonal barriers and communication problems and take the necessary steps to circumvent them to assist individuals to be able to work together through potential cultural barriers.

Experience with government audits including the Office of the Inspector General in an audit of collections practices for a hospital, the Florida Office of Financial Regulation’s audit of collection agencies and post-mortem analysis for root cause analysis in the prevention of frivolous litigation.

People-oriented team player committed to managing by example and creating an open, trustful environment to achieve a team atmosphere through effective employee empowerment. Able to manage employee turnover through consistency and fairness in personnel practices, employee engagement, recognition, and team building.

Skilled in directing, coordinating, and motivating staff to successfully complete business objectives while at the same time maintaining the ability to fall into a production role when needed rolling back sleeves and getting the job done with little attention to “traditional working hours” and leading by example.

Ability to present nationally in webinars presenting ideas, and industry knowledge to diverse and large audiences and well as small groups.

Able to adapt to multiple platforms in technology environments including operating systems and software and a quick study who aggressively seeks new challenges proactively to promote continuous improvement and will proactively seek out resources when I don’t know the answer.

PROFESSIONAL BACKGROUND:

Aug. 2023 – Current MKiefer Consulting, LLC Orlando, Florida

Chief Executive Officer/ Founder

Started my own consulting firm and work with vendors, other consultants, assisting

1st and 3rd-Party collection agencies, medical facilities, and other businesses in the

Financial services industry stay ahead of compliance and technology curves creating

Bullet-proof policies and procedures, auditing, technology reviews, and gap analysis

Motigate risk and remediation.

2015 – Aug 25, 2023 The Preferred Group of Tampa Tampa, Florida

Chief Officer of Information, Compliance & Development- Full P&L

accountability for a privately-owned collections agency that offers first and third party

collections as well as consulting and in-service training for clients. Responsible for

overall performance, vendor selection and compliance/performance, client retention

and acquisition and all matters related to compliance.

2011 – 2015 EDCARE Management (Patient Account Services, LLC) Hollywood, Florida

Executive Director-Full P&L accountability for a privately held collections agency

handling 3rd and 1st-party debt collections for ER and Hospitalist accounts located throughout the country.

Initiated lean six sigma processes to increase revenue and decrease expenses across the board and keep up with best practices within the healthcare revenue cycle process.

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Matt Kiefer – Page Two

2001 – 2011 Professional Collection Systems (Florida Hospital/TOG) Orlando, Florida

Director & Compliance Officer-Full P&L accountability for a third-party, hospital

system-owned, debt collection agency specializing in medical debt. Restructured and lev-

eraged people, processes, and technology to make the organization more efficient and effect-

tive while being mindful of budget. Worked closely with hospital-partners to identify gaps

and weaknesses to strengthen their front-end processes and reduce bad debt expense.

PCS was later acquired by The Outsource Group in August of 2010.

1997- 2001 Patient Financial Services/ Florida Hospital Orlando, Florida

Legal Coordinator- Analyzed patients’ finances from a collections’

perspective to make the determination on whether to pursue small claims

or refer to outside counsel for collections. Drafted legal

documents, including judgments, mortgages, promissory notes and

stipulations to satisfy debt and reduce potential bad debt write offs.

1994-1997 Assistant Manager / TONY ROMA’S Orlando, Florida

Interviewed, hired, trained, counseled, and evaluated all personnel.

Assisted in the training of new managers including several General

Managers. Maintained P&L accountability for a $2.5M operation

serving 600-800 guests per day. Coordinated the Employee-of-the-

Month Program. Published articles for corporate publications. Selected

to assist as a trouble-shooter in other stores in Alabama and Florida by

District Manager. Assisted in Local Store Marketing.

1992-1994 General Manager / TACO BELL Orlando, Florida

Progressed from Shift Manager to General Manager and managed units

in the Orlando area. Also worked as part of teams performing recruiting,

auditing, troubleshooting, and continuous improvement. Assisted in Local

Store Marketing. Designed creative promotions.

1990-1991 Police Officer / Winter Park Police Department Winter Park, Florida

Responded to the needs of people in varying states of crises. Analyzed

crime scenes and addressed the needs of the victims. Interviewed wit-

nesses and victims for the purpose of gathering information and wrote

detailed reports. Contained threats that were a detriment to the public

and initiated activity for the purpose of preserving law and order.

EDUCATION:

1999 University of Phoenix Maitland, Florida

MBA.

1992 University of Central Florida Orlando, Florida

B.S. Liberal Studies (Natural Science)

Substantial coursework in math, science, and criminal justice.

Industry Affiliations:

American Collectors Association International- Scholar and Fellow Degree

Florida Collectors Association- Past President & Board Member

National Healthcare Collectors Association –Former Director of Membership & Exploratory Committee

Member of HFMA, AAHAM, & MGMA

Community Activities:

Past Reserve Police Officer (10 years) / Kissimmee Police Department

Past Volunteer at Jackson Middle School/Partners in Education

Past Instructor at High-Tech Institute (Part-time)

Current Leader of Life Connection Church Men’s Ministry

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