Customer Service Representative
Resume:
Tracy Cervantes
Los Angeles, CA *****
**********@*********.***
Authorized to work in the US for any employer
Work Experience
Housekeeper
MaidThis Los Angeles-Los Angeles, CA
October 2024 to Present
General cleaning and deep cleaning service for residential and business customers. Dusting, disinfecting, mopping, sweeping, windows, dishes etc.
Customer Service Representative
Shaka Wear-Los Angeles, CA
January 2024 to September 2024
• Order fulfillment, B2B, picking/packing and shipping
• UPS Worldwide, USPS and DHL shipping. Scheduled truck pickups, invoices,and BOLs
• Utilized computer and software applications. Experience with Shopify and ODOO.
• Billing, payment processing, refunds/exchanges and sales
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Assist customers with product selection, order placement, and tracking shipments to ensure a seamless experience
• Assisted customers via email, phone and face-to-face interactions
• Collaborate with warehouse staff and management to ensure orders received are processed in a timely manner
• Identified issues reported by customers and worked closely with the technical support team to implement long-term solutions
Independent Contractor
Uber-Orange, CA
August 2017 to December 2023
I currently receive driving/ delivery requests. I may pick up passengers or shop at various retailers.
• Delivered packages and goods to customers
• Ensured the safe handling and transportation of perishable items
• Adhered to all traffic laws and regulations
• Managed delivery routes effectively to optimize efficiency
• Performed routine vehicle inspections to ensure proper functioning of brakes, lights, tires, etc.
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Maintained a clean driving record throughout employment tenure
• Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic Warehouse Associate
AMAZON FULLFILLMENT CENTERS-Irvine, CA
August 2018 to March 2021
• Trained new warehouse associates on proper procedures for picking, software applications, and safety protocols
• Processed an average of 500 orders per day with minimal errors
• Achieved an average picking accuracy rate of 99%
• Operated dock, shipping/receiving, loading/unloading trucks and set up for processing of packages
• Maintained a clean and organized work area, promoting safety and efficiency
• Collaborated with team members/management to complete daily tasks and address any concerns
• Utilized pallet jacks and other equipment to safely transport materials within the warehouse
• Setup and prepared warehouse for overnight shift Independent Contractor
Postmates-Orange County, CA
May 2017 to March 2018
While utilizing the Postmates App I would respond to requests for pickups and deliveries from various retailers and establishments.
• Delivered goods and packages to various locations in a timely and efficient manner
• Demonstrated excellent navigation skills, utilizing GPS systems to efficiently plan routes
• Maintained a clean and organized vehicle, ensuring the safety of both myself and the cargo
• Managed delivery schedules effectively, meeting all deadlines without any delays or issues
• Provided exceptional customer service by delivering packages with a friendly and professional attitude
• Ensured proper documentation of deliveries by obtaining signatures from recipients
• Communicated effectively with clients to confirm delivery details and address any concerns or inquiries they may have had
• Adhered to all traffic laws and regulations while operating the vehicle, prioritizing safety at all times
• Performed routine maintenance checks on the vehicle, reporting any issues promptly for repairs or servicing as needed
Independent Contractor
Amazon Flex-Orange County, CA
February 2016 to October 2017
• Delivered packages and goods to customers in a timely and efficient manner
• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
• Maintained clean driving record and adhered to all traffic laws and regulations while operating vehicle
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Education
College in Business Management
AIU Online - Hoffman Estates, IL
Skills
• Clean Driving Record (10+ years)
• Retail Sales (10+ years)
• Customer Service (10+ years)
• Cash Handling (10+ years)
• CDL
• Driving
• Delivery Driver Experience
• Warehouse Experience
• Order Fulfillment
• Shipping & Receiving
• Pallet Jack
• Load & Unload
• Order Picking
• Packaging
Certifications and Licenses
CDL
Driver's License
Assessments
Warehouse safety — Proficient
September 2024
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
October 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
September 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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