Front Desk Housekeeping Supervisor
Resume:
TAMMY
MCKINLEY-
SMITH
*******@*****.***
Nashville, TN 37211
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
PROFESSIONAL SUMMARY
TownePlace Suites By Marriott - Housekeeping Supervisor Franklin, TN • 07/2021 - Current
Candlewood Suites Hotel - Housekeeping Supervisor
Franklin, TN • 10/2019 - 07/2020
Extended Stay America - Housekeeping Supervisor
Brentwood, TN • 03/2018 - 10/2019
WORK HISTORY
• Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
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Trained and mentored all new personnel to maximize quality of service and performance.
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Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
•
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
•
Adhered to safety protocols by enforcing proper
equipment usage.
•
Increased employee performance through effective
supervision and training.
•
• Directed team of 6 personnel in busy hotel.
• Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
•
SKILLS
• Daily Workflows
• Department Coordination
• Task Prioritization
• Guest Service and Support
University of Alaska
Anchorage
Anchorage, AK
Associate of Arts: Business
Administration And
Management
Chugiak High School
Chugiak, AK • 05/1982
High School Diploma
EDUCATION
Extended Stay America - Housekeeping Team Leader
Anchorage, AK • 05/2016 - 02/2018
Hilton Garden Inn Hotel - Lead Housekeeper
Anchorage, AK • 04/2013 - 04/2016
Increased employee performance through effective
supervision and training.
•
• Directed team of 10 personnel in two seperate buildings. Drove improvements to workflow and room turnover with hands-on, proactive management style.
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Completed schedules, shift reports and other business documentation.
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Maintained controls over expenses and inventory for optimal budget tracking.
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Coordinated household cleaning service operations and managed client relations.
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Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
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Restocked room supplies such as facial tissues for personal touch with every job.
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• Managed laundry sorting, washing, drying and ironing. Worked with front desk to respond promptly to all guest requests.
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