Customer Service Data Entry
Resume:
Shayna Jones
Reno, NV *****
******.*****.*@*****.***
Energetic professional with seven years of multifaceted finance, payroll, and support experience. A quick learner and detail-oriented, with excellent interpersonal skills, committed to professional development and collaboration.
Work Experience
Rideshare Driver
Independent Contrator-Reno, NV
December 2021 to Present
● Maintain all required documentation and licensure and maintenance.
● Consistently maintained a 4.9-5-star rating on Lyft and Uber.
● Completed more than 7500 rides.
Office Manager
ispMint-Reno, NV
March 2017 to December 2021
• Responsibilities included Accounts Payables, Accounts Receivables, Payroll, and general bookkeeping including reconciliation, budgeting, and reporting via Quickbooks and Excel.
• Implemented and managed all HR and payroll for all employees.
• Processed incoming and outgoing commissions
• Streamlined two bookkeeping systems, Freshbooks and Xero, to Quickbooks.
• Implemented Connectwise to track 500+ accounts, and managed the creation of a new website, with Shopify integration with our existing processes and programs.
• Additional responsibilities included customer service, tech support, shipping and receiving, accounting, payroll, HR, and more.
Customer Service and Support Representative
Intuit-Reno, NV
June 2016 to December 2016
● Provided customer support for High-Value customers in the Intuit Online Full Service Payroll Team.
● Assisted customers with running payroll, state tax setup, and general account support. Finance Intern
Living Stones Churches-Reno, NV
March 2014 to June 2016
● Responsibilities included accounts payable, data entry of invoices, and credit card receipts in ACS Financial software.
● Assisted Staff accountant with filing, and organization as needed. Bookkeeping Associate
Trifox, LLC-Reno, NV
April 2014 to March 2016
● Responsibilities included accounts payables, data entry, and reconciliations of bank and credit card statements in QuickBooks 12, 13, 14, 15, and online.
● Receiving cash and check payments in the office and making bank deposits for clients as needed.
● Run outside errands and perform pickups in my vehicle when necessary. Education
High school diploma
Robert Mc Queen High School - Reno, NV
August 2000 to June 2004
Skills
• QuickBooks
• Microsoft Office
• Technical support
• Attention to detail
• Problem solving
• Office experience
• Freshbooks
• ConnectWise
• Accounts Receivable
• Accounts Payable
• Typing
• Communication skills
• Leadership
• Time management
Certifications and Licenses
Driver's License
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