Account Manager Client Services

Work Experience

Account Manager -

InfoSend

CSUF Articulation Assistant

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Titan Fund Student Caller

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Education

Bachelor's in Psychology -

California State University-Fullerton

Skills

• Proficient usage of: Photoshop, Illustrator, Microsoft Office Suite: Microsoft Word, PowerPoint, and Excel. Ability to create and interpret accurate spreadsheets, PowerPoint presentations, and reports.

• Databases

• Graphic Design

• Customer Service

• Office experience

Mariah Maldonado

Fullerton, CA 92831 *******************@***.*********.*** +1-714-***-**** February 2021 June 2024

Anaheim, CA

Managed project assignments within the IT department to ensure logical and efficient task distribution, overseeing implementations of long-term projects for new and existing clients as well as conducting short-term and one-off projects to achieve specific client or internal objectives

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• Enhancing client satisfaction post-project launch by maintaining high-quality standards for existing clients Meeting with the Client Services team regularly and providing feedback to the Director of Client Services on project progress and ideas to make the team more successful

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• Usage of Excel to record and analyze data for client projects

• Utilized Adobe Illustrator to enhance the effectiveness of client documents February 2019 May 2020

Fullerton, CA

• Verified database accuracy before publishing academic information using ASSIST NextGen

• to the public

• Designed info-graphical resources to present at conferences

• Collaborated with department chairs and academic faculty to analyze and resolve database errors

• Created strategic solutions for resolving articulation agreement issues April 2018 May 2019

Fullerton, CA

• Initiated and supported connections with alumni to sustain University reputation Executed

• fundraising campaigns

• Scheduled and responded to phone calls facilitating alumni involvement

• Corrected and built confidential alumni records

• Secured over 10,000 in donation funds via phone calls to improve CSUF campus and resources August 2017 Present

Fullerton, CA

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