Customer Service Guest Relations

MORRIS JOHNSON JR

Detroit, MI *****

Home: 248-***-**** - Cell: 313-***-**** - *******************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY

Dedicated professional with a track record of excellence in housekeeping and child care at SPAULDING, adept in residential cleaning and guest relations. Leveraged expertise in safe cleaning practices and laundry management to enhance living environments by 30%. Renowned for exceptional customer service and fostering healthy social skills, consistently exceeding employer expectations.

SKILLS

• Residential Cleaning • Supply Inventory Management

• Linen replenishment • Guest Relations

• Linen replacement • Dusting

• Safe cleaning with chemicals • Laundry Management

• Cleaning techniques • Window Cleaning

• Deep cleaning • Customer Service

• Restroom detailing

WORK HISTORY

11/2022 to 04/2024 Housekeeper

Yona Solution – Detroit, MI

• Adhered to professional house cleaning checklist. Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

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Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

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Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Dusted picture frames and wall hangings with cloth. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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• Verified cleanliness and organization of storage areas and carts. Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

• Disposed of trash and recyclables each day to avoid waste buildup. Engaged with guests on room requirements and amenities to promote overall satisfaction.

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• Operated electronic backpack vacuums and floor sweepers.

• Handled requests for extra linens, toiletries and other supplies.

• Returned emptied garbage receptacles to proper locations. Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

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• Polished fixtures to achieve professional shine and appearance. Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

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• Rotated linens in storerooms and replenished when supplies ran low.

• Hang, cleaned and rehung draperies to maintain freshness.

• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Changed bed linens and collected soiled linens for cleaning. Emptied waste paper and other trash from premises and moved to appropriate receptacles.

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• Washed and put away kitchen dishes, utensils and glassware. Ran special errands, including retrieving dry cleaning and making requested purchases.

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Completed special housekeeping actions such as turning mattresses on set schedule.

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10/2023 to 03/2024 Dietary Aide

Yona Solution – Detroit, MI

Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

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Served meals to residents in accordance with established schedules and dietary procedures.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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• Upheld efficiency of meal services by pre-setting tables before patients arrived. Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

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Delivered nourishment and supplements to nurse station for distribution to specific residents.

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Arranged tray and or table settings with proper tableware, condiments, and tray card.

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Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

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• Maintained strict levels of cleanliness for tables, floors, and prep areas.

• Followed all food safety regulations while preparing meals for patients.

• Discarded outdated food products and maintained waste disposal procedures. Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

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• Kept all kitchen areas clean, tidy and free of hazards.

• Cleaned and organized kitchen, dining and service areas. 02/2021 to 06/2022 Child Caregiver

SPAULDING – Detroit, MI

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

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Enforced rules and managed behavior through developmentally appropriate discipline.

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Applied positive behavior management techniques to enhance social interactions and emotional development.

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• Taught children to organize toys, wash hands, and share by leading by example. Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

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Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.

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• Introduced children to educational games and activities to boost learning.

• Developed age-appropriate activities and crafts to engage children.

• Worked with children to develop good cognitive, physical and language skills.

• Provided emotional support and guidance to children during difficult times.

• Dispensed snacks and meals to children in accordance with nutritional guidelines.

• Implemented daily routines and activities to stimulate and engage children.

• Encouraged children to develop healthy social and emotional skills. EDUCATION

06/2009 High School Diploma

Mumford Highschool - Detroit, MI

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