Quality Control Case Manager
Resume:
BRIANA COLE
PROFILE
Highly motivated self-starter with successful track record in positions
requiring initiative and quality control. Excellent computer and communication skills; detail oriented individual who works well in fast paced environments with 10+ years of experience in positions requiring leadership skills and positive results.
EXPERIENCE
Primary Caregiver; North Richland Hills, TX — 2022–Present
• Managed budgets, coordinated schedules, fine tuned multitasking, conflict resolution and communication education
Case Manager/Outreach Coordinator, CASA of Red River; Wichita Falls, TX
— 2019-2022
• Developed and implemented marketing and engagement strategies for recruitment and volunteer training that resulted in reaching 8 counties in Texas and over 100,000 individuals.
• Conducted research, compiled data, and prepared Word Processing presentations with the most updated laws and information applicable to the volunteer training curriculum.
• Coordinated and directed the courthouse swearing- in of over 50 new volunteers for the organization and retained over 300 current volunteers by maintaining interpersonal relationships and facilitating communication between volunteers and case managers.
• Advocated for three children under 5 years of age; monitored the developmental and educational progress of the children, designed and utilized court reports for submission by CASA employees for case reporting, attended and was a requested witness for Family Court hearings, facilitated communication between legal parties involved in the case. Primary Caregiver; Sunset, TX — 2017-2018
• Managed budgets, coordinated schedules, fine tuned multitasking, conflict resolution and communication education
Regional Sales Manager, Pro Oilfield Services; San Antonio, TX — 2011-2017
• Developed sales and marketing strategies, implemented strategic goals for sales operations and revenue resulting in the expansion of the company’s service area into the EagleFord Shale.
***********@*****.***
North Richland Hills, TX
76182
• Conducted market research and prepared presentations for purchase consideration by company executives resulting in the partnership with Conoco Oil, Chesapeake Oil and Gas, and others.
• Coordinated and directed the expanding service lines to consumers and potential customers and retained top sales in the region by maintaining interpersonal relationships and service operations. Office Manager, Shepherd & Assoc.; Los Angeles, CA — 2010-2011
• Conferred with confidential clients and directed calls toward the appropriate advisor. Prepared and maintained financial records and case files on over 100 clients, including documentation such as clients' personal information. Facilitated the transferring of client records into a digital database.
9-1-1 Operator, Texas State University Police Department; San Marcos, TX 2009-2010
• Received and monitored over 250 emergency calls and dispatched the appropriate emergency personnel to locations as necessary. Advised callers on best course of action to keep them safe, while prioritizing emergency situations as needed. Prepared and distributed confidential legal documents to police officers and detectives.
• Operated in an undercover operation with the department in pursuit of illegal substances resulting in the arrest and conviction of multiple criminals.
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EDUCATION
Texas State University, San Marcos, TX — Bachelor’s Degree- Criminal Justice (Forensic Psychology minor) 2010
CERTIFICATIONS
Certified Public Notary
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