Customer Service Team Lead
Resume:
Lisa Long, NRCMA
Experienced Manager/Trainer
Fort Worth, TX 76114
****.******@******.***
Seasoned NRCMA, Educator, Management, Team Lead, Office Mgr, General, Pediatric, Derm/Allergy testing /treatment. Developed Serum, Marketing, Sales, Retention Positive attitude and willingness to learn and grow. Great B2B relationship bonding. Top notch customer service with the ability to provide resolution to issues in office and over the phone dispute. I will always treat your company as my company. Willing to learn and dedicate my time to be an excellent asset to your company. Dependable-Accountable-Prompt-Efficient with computer skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Educator
RGV Vocational Services-Fort Worth, TX
September 2024 to Present
• Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
• Implemented effective behavior management strategies to create a positive and productive learning environment
• Provided timely feedback on student work, assessments, and progress reports to parents/guardians
• Incorporated hands-on activities, group work, and real-world examples into lessons to promote active student engagement
• Used formative and summative assessments to evaluate student understanding and adjust instructional strategies accordingly
Clinician
IQVIA-Dallas-Fort Worth, TX
January 2022 to Present
Mobile Clinician - Base Line Assessments for or multiple drug companies in. Which the or is needing to use their medication.
EKG-Lab draw for pediatric and adults.
Eye Examinations to test for Retina disorders, glaucoma etc. Mobile Phlebotomist
Urgent Care to Go-Kelley, IA
January 2020 to August 2022
Mobile in home visits and diagnostic. Triage, vitals, general testing, EKG, lab draw and EMR, injections, medication admin
Post op Care
Cosmetic Companions-Fort Worth, TX
November 2021 to June 2022
Post care for cosmetic surgeries in recover for approx 24 48 hours either in hospital or at their home. Cleaned wounds, drains, medicate, vitals, prepped pt for self care Census Enumerator
U.S. Government-Midland, TX
May 2019 to November 2019
Census Taker
General Manager (GM)
American Laser Med Spa-Midland, TX
January 2018 to May 2019
Oversee my clinic- Restructuring-New Hire-Employee Retention-Sales—Marketing-Customer Retention- Training Laser Techs- EMR - Coolsculpting-
Supplies-order- inventory control,
Accomplishment - was able to get all Laser Hair Removal businesses and assist with the opening of tattoo parlor when the governor left us out of Covid reopenings. Concierge NRCMA
Health Care Associates of Southlake (Executive Medicine of Texas)-Southlake, TX September 2016 to March 2019
• Provide excellent patient service
• Phone triage
• Managed call center
• Provided conflict resolution
• Assist with biote hormone procedures
• Educated patients on the array of membership we offer
• Excellent follow through
• Implemented a new program successfully and trained co workers on the new program.
• Executive physicals
• Time mgmt skills
• Great people skills
• Personality training
• Phlebotomy
• Cool Sculpting Certified
• Laser Hair certified
• Stress Test
• Ekgs
• IV
• Excel efficient
• EMR
General Manager (GM)
Eagle Resorts-Fort Worth, TX
January 2018 to January 2019
Asked to restructure a business that was needing to be sold. Start value was $500,000. sold it 1 year later for 1.9 million.
• Developed and implemented strategies to improve customer satisfaction, resulting in an increase of 100percent positive feedback ratings
Photography Assistant/ Sales
America's Best Photography-Fort Worth, TX
September 2016 to December 2017
• Organizer for shoot
• Customer service
• Assist photographer
• Sales
• Accomplishments
• Customer satisfaction
• Repeat customers
• Built a strong referral base
Skills used
• Marketing and Sales
• Public relations
• Excellent customer service
• Team Lead
• Organize events
• Flow
Nrcma
Healthcare Associates of Texas-Irving, TX
January 2015 to September 2016
• Responsibilities
• Patient Care,
• Vitals, charting, daily office duties, referrals,
• Medications
• DME prior authorization,
• Injections,
• Minor surgery prep,
• EKG
• Scheduling,
• PFT's, 6 min. walks,
• Triage,
• Phone triage, data entry, phone triage
Skills Used
• Excellent patient care
• Strong knowledge of medications and terms
• Proficient with data entry
Owner
Bless Your Home Furniture and More-Fort Worth, TX
January 2012 to January 2014
Responsibilities
Daily operations, Sales, Marketing, purchase, payroll, Accomplishments
Increased experience in day to day business operations Skills Used
P.R. Marketing, Sales
Lead. NRCMA
Total Care-Crowley, TX
May 2009 to March 2012
Assistant, NRCMA
Total Care - Crowley, TX
May 2009 to March 2012
Responsibilities
Daily nursing duties, injections, made allergy serum, assisted Dr. R. W/skin cancer removals and suturing, P.R. prescription care and refills, numbing, wound care, stress testing, ultra sound Allergy Serum specialist ( testing and making the serums ) Ran. the LowT clinic
b2b referrals
Accomplishments
Built patient load, assisted in the removal of deadly skin cancers, helped identify the cancer, patient satisfaction
Skills Used
Patient empathy, Patient Care, Knowledge of medicine and their uses, Marketing, Supervised the Allergy clinic, made the serums based in the allergy tests we did in office. Monitored, treated and adjusted serums as needed.
Nrcma
Metroplex Pediatrics-Fort Worth, TX
June 2008 to May 2009
Responsibilities
Daily work flow,scheduling,injections,general pediatric care, rep interactions, triage Accomplishments
Major impact on my patients daily life and wellness Skills Used
Nursing skills, Patient Care, P.R., Marketing, General office Education
Associates of Applied Science in Medical
Everest College - Fort Worth, TX
2004 to 2006
Skills
• inventory (10+ years)
• Scheduling (8 years)
• Team Building (5 years)
• Inventory Management (7 years)
• Word (10+ years)
• Payroll (2 years)
• Microsoft Office, Excel (10+ years)
• Training (3 years)
• Operations (3 years)
• retail sales (8 years)
• Microsoft Word (10+ years)
• B2B Sales
• Microsoft Powerpoint
• Microsoft Outlook
• Excel
• Medical Office Experience
• English
• Marketing
• Management
• Sales
• Customer Service
• Public Relations
• Organizer
• Patient Care
• Medical
• leadership
• (7 years)
• Phlebotomy
• Typing
• EMR systems
• Vital signs
• Pediatrics
• Training & development
• Sales
• Compliance management
• Public relations
• Conflict management
• Supervising experience
• Retail sales
• Windows
• Nursing
• Customer service
• Organizational skills
• Leadership
• Teaching
• Team management
• B2B sales
• Analysis skills
• Marketing
• Telemarketing
• Photography
• Communication skills
• Patient care
• Medical terminology
• English
• Esthetic laser treatment
• Classroom management
• Curriculum development
• Computer skills
• Blood sampling
• Specimen collection / processing
• Fraud prevention and detection
• Microsoft Office
• Microsoft Excel
• Medicare
• DME
• Time management
• Venipuncture
• Experience administering injections
• Clinic
• Patient service
• Laboratory experience
• Office experience
• Care plans
• Law office
• Case management
• Medication administration
• Property leasing
• Yardi
• LIHTC
• Home health
• Allergy Serum developed based in patie ts needs (6 years)
• Allscripts (6 years)
• Driving Experience (6 years)
• Pain Management (4 years)
• Medical Records
• Triage
• Insurance Verification
• Hospital Experience
• Public Speaking
• Property Management
• Medical Coding
• Epic
• Medical Imaging
• Anatomy Knowledge
• Adult education (4 years)
• Teacher coaching (10+ years)
• Professionalism (10+ years)
• ICD-10
• HIPAA
• Medical Scheduling
Certifications and Licenses
NRCMA
Certified Phlebotomy Technician
ASCP Certification
Driver's License
CPR Certification
BLS Certification
Certified Medical Assistant
ACLS Certification
RMA
CCMA Certification
June 2006 to June 2024
NRCMA
BLS Instructor Certification
Non-CDL Class C
Certified Apartment Manager
CMCA
Certified Medication Technician
Caregiver Skills
July 2024 to Present
Certification
Wilderness First Aid Certification
June 2024 to Present
Certification
Oxygen first aid training
June 2024 to Present
Certification
Medication Management and administrations
June 2024 to Present
Certification
Emergency Response using AED
June 2024 to Present
Certification
Pediatric First Aid
June 2024 to Present
Certification
Introduction to Paramedicine
June 2024 to Present
Certification
Nursing Studies. Clinical Skills
June 2024 to Present
Certification
ACLS Certification
June 2024 to June 2026
Certification
CPR AED and First Aid
June 2024 to June 2026
Certification
Pharmacy Assistant and Technician
June 2024 to Present
Certification
Rental Property Management Fundamentals
June 2024 to Present
Certificate
BLS Certification
May 2023 to May 2025
Certification
Assessments
Medical terminology — Proficient
March 2024
Understanding and using medical terminology
Full results: Proficient
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Restaurant manager — Proficient
June 2024
Managing restaurant staff and meeting customer expectations Full results: Proficient
High school classroom management — Proficient
June 2024
Minimizing classroom disruption and engaging students Full results: Proficient
Customer focus & orientation — Proficient
June 2024
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Retail management — Proficient
June 2024
Managing staff, customer relationships, and finances in a retail environment Full results: Proficient
Attention to detail — Proficient
June 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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