Customer Service Sales Manager
Resume:
BH
Brandee Holmes
Professional Summary
Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management, customer service and sales ability. Results-driven Sales Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and behaviors for Medicare enrollments.
Work History
MMA Group (Medicare Medicaid Advisors) - Area Manager Suwanee, GA
08/2023 - Current
Humana - Medicare Sales Agent
Orlando, FL
03/2022 - 04/2023
Managed daily operations of 1099 brokers for optimal performance, ensuring timely completion of tasks and projects.
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Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
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Developed strong relationships with community partners and provider groups.
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Mentored agents, providing guidance on best practices and professional development opportunities.
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Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
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Led a team to achieve company goals and exceed targets, fostering a positive work environment that values DEI.
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Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
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Met with customers to provide information about available products and policies.
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Bold Profile
Skills
● Lead development
● Team Development
● Territory Development
● Planning and Coordination
● Staff Management
● Relationship building and management
Education
11/2006
Bryant Stratton Professional Skills
Center
Albany, NY
Life Accident And Health Agent:
Insurance Sales
09/1998
Albany High School
Albany, NY
GED
Certifications
Life Accident & Annuity Contracts
License (GA)(NY)
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● AHIP 2025 Certification
● ACA Certification
Centene-Fidelis Care - Medicare Advisor
Albany, NY
09/2008 - 11/2021
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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● Maintained energy and enthusiasm in fast-paced environment. Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
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Managed daily operations of 1099 brokers for optimal performance, ensuring timely completion of tasks and projects.
●
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
●
Developed strong relationships with community partners and provider groups.
●
Mentored agents, providing guidance on best practices and professional development opportunities.
●
Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
●
Led a team to achieve company goals and exceed targets, fostering a positive work environment that values DEI.
●
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