Customer Service Assistant Manager
Resume:
KALEB KNIGHT
Rosharon, TX 77583
************@*****.***
OBJECTIVE
Highly motivated and experienced with a record of meeting tight deadlines and exceeding productivity targets. Possesses excellent communication skills and a strong work ethic. Proficient in retail sales, merchandising, and customer service, with assistant manager experience and warehouse experience.
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. WORK EXPERIENCE
Package Handler
Present
FedEx Ground
Houston, TX
• Followed company guidelines and procedures while handling packages.
• Proven ability to quickly and accurately sort and organize different packages.
• Experienced in loading and unloading packages of different sizes and weights.
2
Remote/Working from Home
Dec 2023 - Present
Multiple Employers
Houston, TX
• Entering data.
• Taking care of customer's issues.
• Communicating with coworkers and/or managers through Microsoft Teams or other software.
• Knowledgeable with Microsoft Word, Excel, PowerPoint, etc. Assistant Manager
Jan 2022 - Dec 2023
Little Caesars Pizza
Pearland, TX
• Analyzed customer feedback and complaints and proposed solutions to address customer concerns.
• Managed daily operations and addressed customer inquiries and concerns.
• Maintained store appearance and cleanliness.
• Developed and implemented strategies to improve customer service and increase customer satisfaction ratings.
Stocker
Mar 2023 - Dec 2023
3
HEB
Houston, TX
• Stocked shelves, racks, and cases with new or transferred merchandise to match planogram images and instructions.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to pass by quickly.
• Ensured store shelves were neatly organized and fully stocked at all times to enhance the shopping experience for customers.
• Demonstrated exceptional customer service skills by assisting shoppers with locating products and providing product information. Skills:
Inventory Management
Problem Solving
Retail Sales
Communication Skills
Customer Service
Attention To Detail
Strategic Planning
Time Management
Technology Proficiency
Conflict Resolution Education
Thurgood Marshall High School – Missouri City, TX
AWARDS AND ACKNOWLEDGEMENTS
Acknowledgements – A B Honor Roll from Pre-Kindergarten until the 12th grade
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