Customer Service Sales Associate

Gary Swan

**** **** **. * *********, VA *****

Phone: 301-***-****

E-mail: *********@*****.***

Objective

Utilize my background in customer service and communication skills. Skills and Qualifications

• Over 10 years of customer service experience

• Outstanding written, verbal and communication skills

• Team oriented and self-sufficient

• Reliable, creative and motivated

• Software Proficiency: Apple MAC and PC, Adobe Creative Suite Education

• Wakefield High School – Arlington, VA General Studies - GED (2000)

• Northern Virginia Community College – Alexandria Campus (2002 – 2003) – Graphic Design

Work Experience

Sales Associate – Guitar Specialist (11/2011 –03/2012) Guitar Center (Falls Church, VA)

• Customer Service including assisting customers in selecting guitars and accessories

• Recommended products to be carried by store

• Test and demonstrate new products

• Utilized Online inventory and ordering system

Concierge – (03/2008 – 08/2008)

River place West (Arlington, VA)

• Processed residential forms

• Addressed and resolved a variety of residential issues and maintenance requests

• Sorted incoming mail and checks

Researcher – (06/2007 – March 2008)

Carroll Publishing – Bethesda, MD

• Data base and internet researcher of defense industry contractors

• Created comprehensive and confidential contact information

• Conducted database telephone research

• Produced an updated and initiative armed forces federal directory Barista – 02/2006 – 02/2007

Cosi – (Arlington, VA)

• Customer service duties

• Placed and completed customer orders

• Cleaned and bussed tables

• Operated cash register

• Brew coffee and managed coffee bar

Server – 02/2004 – 08/2004

Big Bowl Asian Kitchen – Arlington, VA

• Customer service duties

• Cleaned and bussed tables

• Completed customer orders

• Managed cash register and carry out

• Ran orders to the kitchen

• Served as front end host

Barista – 11/2001 – 05/2003

Starbucks Coffee – Arlington VA

• Managed coffee bar

• Completed customer orders

• Managed cash register

• Opened and closed store

• Maintained store upkeep and cleaning

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