Product Support Customer Service
Resume:
MARK MCCRAY
Logistics And Supply
Specialist/Maintenance Tech
Contact Information
*** ******* *** ******** ** 22554
************@*****.***
Skills
• Health and Safety Compliance MS
Office
Products, Word, Excel, PowerPoint
GCSS Army/MC,
DPAS, PIEE, Webflis, Fed log
Contract Administration
Contract Performance Management
Solicitation skills and abilities
Accountability Product Support and
Sustainment Customer Service
Integrity/Honesty Stress
Tolerance Attention to Detail
Written Communication
Decision Making Partnering
Flexibility
Influencing/Negotiating
Interpersonal Skills Learning
Reading Comprehension
Reasoning Self-Management
Teamwork Resilience Skills
Leadership Operations
Management Logistics
Management/Supply
Computer Literacy
Experienced logistics professional with extensive expertise in integrating and planning for the 12 Integrated Product Support Elements (IPSE) across all phases of sustainment and acquisition processes. Proven ability to interface with key stakeholders and manage life cycle logistics support under DoD acquisition and sustainment processes. Provided senior-level logistics expertise. Integrated and planned for the 12 Integrated Product Support Elements (IPSE) in all phases of the sustainment and acquisition processes. Interfaced with ASAALT, AMC, LCMC, PEO Soldier, ATEC, AEC, CASCOM, MCOE, and other PEOs and PM on logistics requirements. Established and assisted in the planning, developing, coordinating, defending, and executing all aspects of the PMs’ Life Cycle Logistics support under the processes of DoD acquisition and sustainment. Produced acquisition logistics documentation in support of the PMs products. Performed and developed plans and projects, determined needs, investigated, and resolved problems, interfaced with other functions and stakeholders, prepared capital assets and operating requests, and managed functional areas. Assisted in logistics automation using enterprise planning tools (GCSS-Army/MC, DPAS, LMP, etc.) for acquisition and sustainment operations. Directed the activities of a group of applicable stakeholders to conduct focused strategic planning and analysis for all life-cycle management functions. Employment History
Sr Operations NCO Nov 2021 - Nov 2022
DLA Energy FT Belvoir, VA
• Utilized automated logistics systems and overall major logistics support as well as those systems that collected performance data for logistics systems. •Provided logistical assistance to DoD partners and interagency personnel.
• Negotiated broad Interagency Agreements, Appendices, and Memorandums of Understanding (MOUs) with partners.
• Represented a "home" agency interest while balancing needs of "host" agency and vice versa, as an operational Liaison Officer (LNO) and/or as an account advocate/representative.
• Wrote policies, procedures, and agreements.
• Provided increased connectivity at the Interagency level during times of crisis.
• Served as the initial point of contact between DLA Energy, the major commands, the Service Petroleum Offices, and federal agencies on Class III bulk fuel issues in support of DoD contingencies and global fuels operations.
• Implementing energy logistics doctrine, policies, practices, and procedures of DLA Energy and Military Services wholesale and retail energy supply chain management.
• Supporting procurement regulations and guidance such as the FAR, DFAR and CSPO DLA Energy specific procurement programs.
• Applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel. strategic approach to inventory allowing for more agile and flexible logistics.
• Accessed Internet websites to collect data needed to prepare briefings, reports, and fact sheets.
• Oversaw day-to-day management of logistical support to a Joint Task Force conducting operations in an extremely stressed environment; assessed and sourced daily operational needs, strategic mobility functions, transportation, and fuel supply operations.
• Supervised and reviewed all actions related to supply requests, receipt, storage, issue, accountability, and preservation of organizational and installation equipment; maintained automated supply system.
• Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above.
• Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners, etc.
• Developed and implemented operational plans and procedures to ensure mission success.
• Oversaw the coordination and execution of training exercises for personnel.
• Managed logistical support for operations, including supply chain and equipment maintenance.
• Analyzed and reported on operational performance metrics to senior leadership.
• Provided mentorship and guidance to junior operations personnel to enhance team effectiveness.
Logistics Management Specialist Jun 2016 -Oct 2021 US Army Corps of Engineers Camp Zama Army Base Tokyo, Japan
• Coordinated and oversaw execution of logistics operations
• Trained staff on best practices in logistics management and safety regulations
• Organized and managed the entire logistics process for multiple projects Implemented innovative strategies to reduce overall supply chain costs
• Provided guidance on freight forwarding services such as airfreight or sea freight
• Managed customs clearance process for imported goods into different countries
• Monitored inventory levels and identified discrepancies in order quantities
• Conducted regular audits of warehouse operations to identify areas for improvement
• Trained hundreds of peers and subordinates on logistics operations and PBUSE
• Coordinated with internal departments to ensure timely delivery of goods.
• Ensured compliance with import and export regulations across multiple jurisdictions
• Resolved customer complaints related to shipment delays or damaged items
• Established processes to track shipments from origin to destination
• Analyzed shipping data and generated reports on cost savings initiatives
• Directed and supported compilation and analysis of technical source data necessary for product development
• Explained proposed solutions to customers and management through oral presentations and written proposals
• Monitored regular maintenance and protection of project infrastructures and equipment
• Redesigned movement of goods to minimize costs and maximize value
• Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions
• Stayed informed of logistics technology advances to apply appropriate solutions and improve processes
• Supported logistics department by leveraging existing resources with cost-effective savings
Military Technician WS-11 SURFACE MAINT Jan 1990 - May 2016 MECH SUPERVISOR
FT STEWART, GA
• Organized and planned the use of subordinate workers, equipment, facilities, and materials on a week-to-week or month-to-month basis • Implemented Asset Essentials within operational safety procedures, ensuring 99% compliance with OSHA standards for 5 years
• Performed 6-point electrical inspections, troubleshooting to identify errors 56% faster and reduce resolution times by 45 minutes
• Overseen the management of manpower data, maintenance Table of Distribution Allowance (TDA) / Manage to Budget, and coordination of manpower studies/surveys
• Analyzed Table of Organization and Equipment (TOE) for comet inspections
• Developed, published, and ensured employee compliance with standing operating procedures for the activity being supervised
• Implemented and complied with agency, state, and federal regulatory Occupational Safety and Health, and environmental requirements
• Ensured use of quality conformant products through compliance with established materials shelf-life programs
• Ensured all aspects of Force Protection including physical security, facility and vehicle key control, property accountability access control, and employee protection in accordance with established policies and regulations
• Ensured subordinates were trained, qualified, and equipped with proper personnel protective equipment, environmental mediation equipment, and materials
• Ensured employees were following all certifications, safety, and fire prevention program requirements.
Education
Bachelor's Operations Management Oct 2009 - Nov 2012 Ashford University Clinton, IA
GPA: 3.21
Certifications
Lean Six Sigma Green Belt
Oct 2013
Professional Resilience Leadership
Feb 2021
Clearance level: SECRET 02/2020
DEFENSE ACQUISITION UNIVERSITY
9820 Belvoir Road, Fort Belvoir, VA 22060-5565
UNOFFICIAL TRANSCRIPT AS OF SEPTEMBER 25, 2024
STUDENT:
DAU ID:
Mccray, Mark A
DAU16365000064
SECTION I: DAU Classroom and Web Course Completions Course Code Course Title Started Completed 1 ACE 2 CEU 3 CLP 4 RRP 5 VCC 8 No completions on record with DAU
SECTION II: DAU Continuous Learning Modules Completions Course Code Course Title Started Completed 1 ACE 2 CEU 3 CLP 4 RRP 5 VCC 8 LOG 0220 TITLE 10 DEPOT MAINTENANCE STATUTE OVERVIEW 2024-08-26 2024-08-27 N/A N/A 1.00 0 0.00 LOG 0060 PUBLIC-PRIVATE PARTNERSHIPS 2024-08-26 2024-08-26 N/A N/A 2.00 1 0.00 CLM 003 OVERVIEW OF ACQUISITION ETHICS 2021-05-20 2021-05-21 N/A N/A 1.00 0 N/A CLC 013 SERVICES ACQUISITION 2021-05-20 2021-05-20 N/A N/A 2.00 1 N/A ACQ 0060 IGCE FOR SERVICES ACQUISITION 2021-05-12 2021-05-13 N/A N/A 4.00 1 0.00 CLL 031 PBL CONTRACTING STRATEGIES 2021-05-11 2021-05-12 N/A N/A 4.00 1 N/A CLL 011 PERFORMANCE BASED LOGISTICS 2021-05-10 2021-05-11 N/A N/A 3.00 1 0.00 SECTION III: DAU Courses Credited by Completing an Equivalent Course 6 Course Code Course Title Started Completed 1 ACE 2 CEU 3 CLP 4 RRP 5 VCC 8 No completions on record with DAU
SECTION IV: DAU Courses Credited Through Fulfillment 7 Course Code Course Title Started Completed 1 ACE 2 CEU 3 CLP 4 RRP 5 VCC 8 No completions on record with DAU
Page 1 of 2 1363397
SECTION V: DAU Credential Completions
Credential
Code Credential Title Completed Expiration ACE 2 CEU 3 CLP 4 RRP 5 VCC 8 No credentials on record with DAU
Lisa Johnson
Center Director,
Scheduling & Student
Support
1 DAU does not issue letter grades. All measurable courses are PASS/FAIL where the student must demonstrate a mastery of all learning outcomes. Only mastered courses are listed. 2 American Council on Education (ACE): This course has been reviewed by ACE and has recommended semester credit hours as listed. L = Lower Division; U = Upper Division; G = Graduate.
* ACE credit is recommended based upon the completion of additional courses as identified by ACE. For additional information, please visit http://www2.acenet.edu/credit/ 3 Continuing Education Units (CEUs): DAU is accredited by the International Accreditors for Continuing Education and Training (IACET) and is authorized to issue the CEUs. This course is approved for the CEU(s) as listed.
4 Continuous Learning Points (CLPs): Members of the Defense Acquisition Workforce are required to participate in continuous learning activities. This course is approved for the number of CLP(s) as listed.
5 Reserve Retirement Points (RRPs): Military Reserve Students Only. This represents the number of points that are recommended to be awarded for completion of this course. Approval rests with the Reserve Unit activity authorized to award RRPs. 6 Equivalent Courses: Equivalent Courses are courses or programs of instruction, offered by other Federal Agencies, Colleges or Universities, Private Vendors or Not For Profit Organizations that have been determined through an independent evaluation and approved by DAU to substantially meet or exceed the outcomes and content of one or more DAU courses. DAU maintains no records of equivalent courses completed by this student. Courses reflected in this section have been reported as completed by the student's parent DoD Component at the time of reporting.
7 Credit through Fulfillment: Members of the Defense Acquisition Workforce who can demonstrate proficiency through an assessment of their previous education, training and experience against the outcomes of any select DAU course may be granted credit for completing the course through the DoD Fulfillment Program. DAU maintains no records of fulfilled courses approved for this student. Courses reflected in this section have been reported as fulfilled by the student's parent DoD Component at the time of reporting. 8 Vocational Certificate Category (VCC): This course has been reviewed by the American Council on Education. Courses with VCC recommendations include coursework normally found in year-long certificate or diploma programs that are designed to provide students with occupational skills. In many two-year institutions, this type of coursework is also found in curricula leading to an associate’s degree in technical programs. Course content is specialized, and the accompanying training emphasizes procedural rather than analytical skills. *For additional information, please visit http://www2.acenet.edu/credit/ In accordance with the Privacy Act of 1974, this transcript is not releasable to third parties without written authorization of the Student. Page 2 of 2 1363397
Contact this candidate