Customer Service Administrative Assistant

LaShanda Lester

**** ******* **., **********, ** 275*****-***-**** **********@*****.***

Objective

Organized and welcoming administrative professional with extensive experience in dental office settings.

Skilled in managing multi-line phone systems, scheduling, record keeping, and providing outstanding

customer service. Seeking an administrative role where I can utilize my office management and patient

care experience to support smooth operations and a positive environment.

Professional Experience

Administrative Assistant / Dental Office Coordinator,Dental Assistant

Night and Day Dental Raleigh, NC

Lane and Accosiates Cary,NC

● Answered multi-line phone system, scheduling appointments, directing calls, and addressing

patient inquiries with professionalism.

● Welcomed patients warmly, creating a comfortable and inviting environment upon arrival.

● Maintained detailed patient records, including managing digital filing systems and keeping

accurate appointment logs.

● Processed insurance claims and handled billing inquiries, assisting patients with understanding

their payment options.

● Assisted with dental X-rays and ensured that equipment was properly maintained for daily use.

● Coordinated with dental staff to manage office flow and patient wait times efficiently.

Receptionist / Office Assistant

Crabtree Marriott, Raleigh, NC

March 1997 – September 2002

● Managed front desk operations, greeting guests and customers, answering questions, and

providing information on services.

● Supported office operations by answering phones, scheduling meetings, and preparing

correspondence.

● Organized and maintained filing systems for important client documents and office records.

Customer Service Specialist

Hilton Hotels, Raleigh, NC

January 2005 – December 2010

● Handled high-volume phone calls and assisted customers with inquiries and reservations.

● Managed calendars and scheduled appointments, ensuring all bookings were accurately recorded.

● Assisted with administrative duties such as data entry, maintaining inventory, and processing

invoices.

Skills & Abilities

● Multi-line Phone System Management

● Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

● Dental X-ray Assistance & Equipment Maintenance

● Patient Care & Appointment Scheduling

● Billing & Insurance Processing

● Records Management (Electronic and Paper Filing)

● Customer Service & Office Coordinatior.

Education

Associate of Applied Science

Miller Motte College Raleigh

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