Customer Service Data Entry
Resume:
Associate of Applied Business
- Business Administration And
Management
Georgia State University
Atlanta, GA
Dedicated medical administrative professional with over 15 years of demonstrated in-depth knowledge of healthcare procedures and medical compliance requirements. I have a deep understanding of complex office and database systems for maintaining secure patient information. My experience offers great people skills to provide patients with a warm long-lasting experience, teamwork, organized file management including electronic record keeping and insurance documentation. I prioritize staying on top of patient and staff needs while being resilient to handle TARIA BEY challenges of fast-paced office environment.” CONTACT
************@*****.***
Lithia Springs, GA 30122
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• OSHA and HIPPA Compliance
• Typing 85 WPM
• Microsoft Office
Verbal and Written
Communication
•
• Problem-Solving
• Data Entry
• Optimistic and kind
• Charismatic and friendly
• Detail-Oriented
• Time Management
• Performance Evaluations
• Customer Service
• Teamwork and Collaboration
Scheduling and Calendar
Management
•
• Payment Collecting
• Report Writing
• Documentation and Reporting
• Strong Lead Development Skills
• Goal Setting
• Credit, Checks and Collections
• Coordinating Paperwork
• Compliance Requirements
• Customer Relationships
• Account Management
• Database Skills
• Clerical Support
• Office Management
10/2021 - 09/2023
Operations Manager
Legiosix Miramar, FL
EXPERIENCE
Directed day-to-day operations by spearheading
implementation of short-term and long-term
strategies to achieve business plan and profitability goals.
•
Managed scheduling, training and inventory
control.
•
Recruited, hired and trained crew members on
application of projects, customer relations and
customer service.
•
Built strong operational teams to meet process and production demands.
•
Implemented policies and standard operating
procedures and managed quality, customer service
and logistics.
•
Addressed customer concerns with suitable
solutions.
•
Motivated and evaluated personnel for performance
improvement and goal achievement.
•
Delivered positive customer experiences by
implementing effective quality assurance practices.
•
Developed initiatives for process improvement and
reviewed and assessed ongoing operations.
•
Connected with clients and developed strategies to achieve sales and customer service goals.
•
Responded to information requests from superiors,
providing specific documentation.
•
Improved morale and management communication
by creating employee recognition and rewards
practices.
•
Conducted employee observations and documented
findings.
•
Supported accident investigations and prepared
related paperwork.
•
Collaborated with board of directors to determine
mission and values and plan for short and
long-term goals.
•
Published customer satisfaction results from
feedback forms and correspondence.
•
08/2017 - 06/2021
Account Executive
Concept4Dreams, LLC Peachtree City, GA
Cultivated and developed customer relationships to enable sustained revenue growth.
•
Established and maintained good public relations
and networking within community to develop
business.
•
Attended enrollment meetings to communicate
client vision and program design to target
audience.
•
Gathered company and contact information to
compile data for current and potential customers.
•
Created and executed strategic plans for business
opportunities through resource management and
internal collaboration.
•
Developed relationships with channel partners to
coordinate shared content delivery.
•
Revived dormant accounts by re-establishing
relationships with key decision-makers.
•
Drove new business development and client
acquisition through cold calling, lead generation
and exceptional service.
•
Used consultative sales strategies to effectively
overcome client objections and maximize sales
activity.
•
Utilized job-related software to input customer
order details into system, accept payments and
update accounts.
•
Prepared sales presentations or proposals to
explain product specifications or applications.
•
Cross-sold additional products and services to
increase profitability within accounts.
•
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
•
Prepared P&L reports and financial statements for
review by management.
•
Collaborated with accounting associates to improve reconciliation processes.
•
Negotiated agreements with clients for pricing and logistics.
•
Provided clear business insight and market
knowledge to drive solutions to meet customers'
•
04/2013 - 08/2019
Patient Account Management
Northside Hospital Atlanta, GA
business objectives.
Completed monthly sales audit reports and
expense reports.
•
Negotiated contracts and closed agreements to
maximize profits.
•
Experienced in developing technical and cost
proposals.
•
Met, engaged and pursued customers through
networking, referrals and marketing.
•
Cultivated new accounts and provided value-added
services to existing clients to increase overall
revenue.
•
Worked with regulatory representatives to complete accurate filings and maintain compliance.
•
Input data into CRM system to manage existing
portfolios and potential leads.
•
Acted as main point of contact in matters relating to client concerns and needs.
•
Reviewed applications against established
parameters to determine approval, rejection or
modification requirements.
•
Followed up with key account business partners to
maximize account potential and generate project
leads.
•
Performed data entry of patient demographics,
insurance information, and account balances into
computer system.
•
Analyzed accounts for accuracy of coding and
billing procedures.
•
Communicated with customers regarding payment
plans and past due accounts.
•
Verified insurance coverage for services rendered
prior to submitting claims for payment.
•
Ensured compliance with federal and state
regulations governing healthcare billing practices.
•
Participated in special projects as assigned by
management team.
•
Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
•
11/2012 - 08/2018
Patient Access Representative
Northside Hospital Atlanta, GA
• Processed refunds, disbursements and payments.
Submitted electronic bills following facility and legal compliance standards.
•
Used excellent verbal skills to engage customers in conversation and effectively determine needs and
requirements.
•
Received payments and posted amounts to
customer accounts.
•
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
•
Created letters, invoices and other documents with diverse computer programs .
•
Analyzed data from various reports to identify
trends in patient billing and collections.
•
Collaborated with the billing department to ensure accuracy of information submitted to payers.
•
Ensured compliance with all federal, state, local
and accreditation regulations related to patient
billing activities.
•
Conducted regular audits of patient accounts
receivable balances for accuracy.
•
Maintained up-to-date knowledge of healthcare
industry changes related to coding, reimbursement
and compliance requirements.
•
Prepared detailed reports of collection activity
including aging analysis, bad debt write offs, cash receipts.
•
Monitored payments received from insurance
companies or other third party sources.
•
Entered data into the appropriate software program accurately and efficiently.
•
Prioritized and organized tasks to efficiently
accomplish service goals.
•
• Upheld compliance, quality and service standards. Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
•
Maintained patient records, including images,
reports, and other documentation.
•
Completed clerical duties such as typing,
photocopying, faxing, filing.
•
Verified insurance coverage for radiology
procedures to ensure accurate billing practices.
•
Performed data entry tasks as needed, such as
entering information into electronic health records.
•
Checked incoming emails regularly and responded
quickly when necessary.
•
Adhered strictly to HIPAA guidelines when handling sensitive patient information.
•
Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
•
Provided assistance with completing paperwork for
new patients prior to their appointment.
•
Performed data entry tasks related to patient
demographics and billing information.
•
Submitted claims electronically to insurance
companies in accordance with regulations.
•
Generated reports from software systems to track
claim status and denials.
•
Reviewed physician orders, laboratory results,
diagnostic images, clinical statements and other
health care provider services for completeness and accuracy.
•
Assigned appropriate codes using ICD-10-CM for
diagnosis, CPT for procedures, HCPCS for supplies
and modifiers as required by payers.
•
Participated in meetings with physicians and other healthcare providers regarding coding compliance
standards.
•
Interpreted medical reports to apply appropriate
ICD-9, CPT-4 and HCPCS codes.
•
Assigned additional diagnosis codes based on
specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in
support of existing diagnoses.
•
Communicated with healthcare personnel, including
practitioners to promote accuracy.
•
Located and retrieved files, assisting public with general information.
•
06/2009 - 10/2012
06/2009 - 10/2012
Optometric Technician
America's Best Contact and Eyeglasses Atlanta, GA Human Resources
Americas Best Contacts And Eyeglasses Atlanta, GA Performed preliminary eye exams, including visual
acuity tests and color vision tests.
•
Assisted optometrist with more complex
procedures, such as glaucoma testing and retinal
imaging.
•
Checked patient records for accuracy and updated
them when necessary.
•
Scheduled appointments for patients according to
their needs and preferences.
•
Instructed patients on how to properly use contact lenses or eyeglasses.
•
Maintained a clean work environment by sterilizing instruments after each use.
•
Provided guidance to patients regarding the
selection of frames, lenses, and other eyewear
accessories based on their individual requirements.
•
Contacted insurance companies to verify coverage
information prior to treatment.
•
Helped fit contact lenses on customers per doctor's instructions.
•
Filed paperwork in accordance with HIPAA
regulations and office protocols.
•
Greeted customers upon arrival in a professional
manner while providing excellent customer service.
•
Verified prescriptions written by doctors prior to filling orders.
•
Provided administrative support such as scheduling follow-up visits or sending reminder notices for
upcoming appointments.
•
Supported optometrist with vision screenings and
exams by prepping rooms with medical
instruments.
•
Conducted tonometry or tonography tests to
measure intraocular pressure.
•
Documented patient care by charting patient
condition and treatment in records.
•
• Provided essential support to address individual HR needs of employees.
Liaised with management to distribute training and promotional opportunity resources to employees.
•
Assisted with recruitment initiatives by interviewing and talent sourcing.
•
Maintained human resources records by processing
applications and resumes.
•
Delivered inquiry-related data and insights to
improve overall employee experience.
•
Partnered with senior HR team to communicate
company standards and policies.
•
Conducted background checks and orientation,
coordinating new employee onboarding process.
•
Safeguarded human resource information,
maintaining employee confidence and protecting
operations.
•
Developed and documented HR procedures to
refine processes and drive compliance with policies.
•
Worked with HR department to devise and update
policies as needed for corporate accountability and workplace health.
•
Assisted candidates with application processes by
answering questions about application, performing
background checks, providing I-9 forms and
handling drug screening paperwork.
•
Submitted compliance reports to regulatory
agencies.
•
Maintained records documenting safety audits and
accidents.
•
Maintained and revised policy procedures for
general operation of compliance program.
•
Stayed abreast of applicable laws and state or
federal regulation to report violations.
•
Used proprietary systems to process applications,
filings and registrations.
•
Analyzed data from multiple sources to
systematically document work and results.
•
Tracked assignment completion to provide weekly
metrics to compliance manager.
•
Assessed internal documentation and
communications as well as public relations and
advertising materials for compliance with company
•
05/2007 - 10/2010
Member Service Representative
Dots Fashions Stockbridge, GA
policies and legal requirements.
Enforced safety and regulatory adherence
throughout client projects and training programs.
•
Tracked both internal and external data export
while monitoring for security risks.
•
Reviewed contracts from banks and verified
corrections met regulatory requirements.
•
Helped members resolve account problems and
navigate internal systems to handle routine needs.
•
Offered exceptional customer service to
differentiate and promote company brand.
•
Cross-trained in different internal databases and
service positions to help team members meet
coverage demands.
•
Audited customer account information to identify
issues and develop solutions.
•
Initiated and led conversations to identify and
assess member needs.
•
Enhanced member relationships by providing
excellent service during each interaction.
•
Reviewed new account applications to verify
eligibility of prospective members.
•
Maintained knowledge of company products,
services and procedures to better serve customers
and meet company goals.
•
Researched and addressed member inquiries about
company services and accounts.
•
Leveraged software and systems to research and
resolve member inquiries.
•
Handled calls for new sign-ups, service
cancellations and cross-selling opportunities.
•
• Processed cash and check deposits every day.
Promoted high customer satisfaction by resolving
problems with knowledgeable and friendly service.
•
Displayed strong telephone etiquette, effectively
handling difficult calls.
•
Assisted customer relationship management by
addressing service requests and assisting front-end cashier and bagger clerk.
•
Engaged customers with proactive strategies to
understand needs and develop successful solutions.
•
Analyzed customer activity to promote safe and
secure environment.
•
Upsold products and services to address customer
needs and maximize sales.
•
Educated clients on how to conduct transactions
with convenient online solutions.
•
Fostered relationships with product support staff, technical personnel, sales leaders, finance team
and executives to transform and strengthen
business processes.
•
Exceeded team goals and collaborated with staff to implement customer service initiatives.
•
Maintained up-to-date knowledge of store policies
regarding payments, returns and exchanges in
order to provide speedy and accurate service to
each customer.
•
Investigated technical issues using knowledge base and personal experience to complete timely
resolutions.
•
Worked under strict deadlines and responded to
service requests and emergency call-outs.
•
Mentored junior team members and managed
employee relationships.
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