Customer Service Representative
Resume:
Tanya Lonzanida
Tanya Laroza Lonzanida
Stockton, CA 95205
***************@*****.***
Accomplished customer service representative with 8 years of experience in warehouse and logistics roles. Proven track record of providing exceptional customer service, resolving issues promptly, and maintaining a clean and organized work area. Skilled in inventory control, order picking, and shipping and receiving operations. Proficient in Microsoft Office and other relevant software. Possesses a strong attention to detail and a commitment to quality.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Randstad-DHL Supply Chain-Tracy, CA
August 2024 to Present
• Collaborated with warehouse team to organize inventory and maintain proper stock levels
• Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
• Utilized computer systems to track shipments, update customer information, and generate reports
• Resolved customer complaints by investigating problems, developing solutions, and implementing corrective actions
• Maintained a clean and organized work area to promote safety and efficiency
• Coordinated with shipping carriers to schedule pickups for return shipments from customers
• Collaborated with cross-functional teams including sales, logistics, and finance departments to ensure seamless order fulfillment process
• Assisted in physical inventory counts as needed ensuring accuracy of stock levels
• Demonstrated strong attention to detail when inspecting returned items for damage or defects Merchandise Handler
Crate and Barrel-Tracy, CA
June 2022 to August 2023
• Received and processed incoming merchandise, ensuring accurate inventory counts and proper storage
• Inspected returned items for damage or defects, documenting findings and initiating appropriate actions
• Efficiently sorted and organized returned merchandise based on condition, size, and category
• Maintained a clean and organized work area to facilitate efficient handling of returned merchandise
• Utilized computer systems to update inventory records and track the status of returned items
• Collaborated with the quality control team to identify trends in product returns and implement pre
• Assisted customers with returns by providing friendly and knowledgeable service, resolving issues promptly
• Collaborated with cross-functional teams including customer service, warehouse, and purchasing departments to resolve complex return cases efficiently Amazon Fulfillment Associate
Amazon OAK4-Tracy, CA
July 2014 to April 2022
• Processed and fulfilled customer orders with a high level of accuracy and efficiency
• Utilized warehouse management system to track inventory levels, locate products, and update order statuses
• Performed quality checks on incoming and outgoing shipments to ensure product integrity
• Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
• Maintained a clean and organized work area, following safety protocols at all times
• Operated forklifts, pallet jacks, and other equipment to move products within the warehouse
• Assisted in inventory counts and cycle counts to maintain accurate stock levels
• Contributed to process improvement initiatives by suggesting ideas for optimizing workflow efficiency
• Trained new team members on warehouse procedures, safety guidelines, and equipment operation
• Ensured compliance with company policies and procedures regarding shipping/receiving operations
• Worked closely with vendors/suppliers regarding defective or damaged goods
• Coordinated disposal or recycling of unsellable returned items according to company guidelines UPS Package Handler
UNITED PARCEL SERVICE-Lathrop, CA
August 2020 to January 2021
• Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards
• Maintained a clean and organized work area to promote safety and efficiency in daily operations
• Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
Education
Associate's degree in Criminal Justice
University of Phoenix-Online Campus
January 2014 to September 2016
Skills
• Pallet Jack
• Shipping & Receiving
• Packaging
• Load & Unload
• RF Scanner
• Quality Inspection
• Order Picking
• Manufacturing
• Inventory Control
• Warehouse Distribution Experience
• Microsoft Office
• Microsoft Outlook
• Time management
• SAP Supply Chain Management (4 years)
Certifications and Licenses
Driver's License
Assessments
Forklift safety — Proficient
September 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Warehouse safety — Proficient
September 2024
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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