Royal Oak Administrative Support
Resume:
Melissa Mizla
Royal Oak, MI *****
************@*****.***
Independent self-motivated professional seeking a position that will utilize my experience and extensive managerial and administrative support skills.
Authorized to work in the US for any employer
Work Experience
Office/Business Manager
Royal Oak House Assisted Living-Royal Oak, MI
February 2023 to Present
• Greet all visitors
• Answer phones
• Filing
• Run background checks and send potential employees to concentra
• Check Employee references
• Report directly to the Executive Director
• Open and close Facility
• Deal with residents on a daily basis and the families
• Med Tech training
• Orientate all new hires
• Order all supplies for facility
• Deal with vendors
• Payroll for all management and employees.
• Time keeping
• Oversee kitchen personnel
• In house drug testing
• Tracking of all TB Testing
• Coordinate all outside health appointments for in house Pre-Closer-Corrdinator- Closer
Open Mortgage, LLC-Austin, TX
September 2020 to Present
1. Work Remotely
• Confirm Loan amounts match along with rate lock on all documents
• Audit Hazard Insurance, Flood Insurance, Title Commitment, Tax Information, Closing Protection Letter, Wire Instructions, Survey, Purchase Agreement,Appraisal along with PMI and MI cert depending on the loan
• Communicate with the processors and loan officers
• Verify RVOE and wire instructions
• Prepare all loan documents and balance with title Discharge Team-Post Closing
Quicken Loans-Detroit, MI
August 2018 to Present
• File the liens with the proper counties throughout the United States
• Making sure to to be accurate on all documents filed with the county
• Data input
• Team player
• Meeting my daily expected production goal
US Census Bureau Enumerator
Detroit, MI
April 2020 to September 2020
Collect data for the the US Census
Funding Specialist-Associate Closing Specialist
Quicken Loans-Detroit, MI
April 2016 to May 2019
Ordering & Auditing critical documents for all Conventional, VA and FHA loans and knowing all closing documents for a smoother closing for client experience
● Responsible for scanning documents into Lars and Doc Viewer
● Answer all Hotline calls and email every closing agent, covering pipelines for out of office teammates
● Meeting my daily expected production goal
● Ensure all signatures are consistent throughout the critical documents and ensure that all fees on the CD match the approved and provided CD
● Expected to communicate with other teams to resolve issues Human Resource Director-Client Care Manager-Admin Asst All Valley Home Care-Rochester Hills, MI
September 2013 to March 2016
Coordinates individual care and resources for those who are mainly elderly, disabled or with chronic illnesses.
● Answer phone calls, schedule appointments, maintain schedules for clients and pca's
● Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment
● Insures that clients and personal caregivers are scheduled accurately and that they are reminded about their schedules to minimize schedule holes.
● Gathers demographic, insurance and health information either over the phone or via web authorizations through harmony also in home visits. Hiring new employees, check references and orientation of company policies.
Front Desk Receptionist
Focus Optical-Rochester Hills, MI
June 2012 to September 2013
Interface with patients and doctors.
● Answer phone calls, schedule appointments, maintain charts and greet patients
● Responsible for regular office duties, light cleaning, keeping track of supplies and maintaining office equipment
● Insures that patients are scheduled accurately and that patients are reminded about the appointment to minimize open slots
● Gathers demographic, insurance and health information either over the phone or via web registration to schedule patients
Manager
San Remo Villa Apartments-Charter Township of Harrison, MI October 2010 to June 2012
Cultivate relationships with residents, interacting professionally with vendors and contractors to negotiate contracts.
● Developed working knowledge of governmental policies and procedures.
● Receive, investigate, and resolve resident concerns.
● Collect monthly receipts, establish and maintain a solid collection policy in conformance with applicable local, state, and federal rules and regulations, and company policies.
● Perform move-in and move-out inspections of all units with Maintenance Technician.
● Prepare appropriate paperwork to facilitate final security deposit refunds or charges to resident. Prepare all required reports, on a daily, weekly, and monthly basis. Insure that all reports are accurate and submitted within the appropriate time frames.
● Established and maintained complete files of correspondence, important documents, and individual units.
Assistant Manager
Ridgewood Apartments-Ypsilanti, MI
March 2003 to January 2007
Assist Manager in overseeing entire property of 360 units
● Daily reports of leased rentals and move outs
● Assist and scheduled contractors
● Budgeting for maintenance materials
● Provide excellent customer service.
● Answer multiple phone lines.
Education
High school diploma
Skills
• Vast knowledge of administrative and clerical procedures.
• Professional phone etiquette and interpersonal skills.
• Excellent ability to develop long standing client relationships and provide superior service.
• Organized with ability to prioritize, handle multiple projects simultaneously and meet deadlines.
• Proficient computer skills. Microsoft Outlook, Word, QuickBooks
• Auditing
• Data Collection
• Fair Housing Regulations
• Human Resources
• Multi-line Phone Systems
• Tax Experience
• Escrow
• Office Management
• Property Leasing
• Management
• Yardi
• Property Management
• Contract Negotiation
• Customer service
• Front desk
• Office management
• Payroll
• Property management
• Yardi
• Auditing
• Clerical experience
• Windows
• Typing
• Cash handling
• Fair Housing regulations
• Mentoring
• Human resources
• Accounts receivable
• Cash register
• Tax experience
• Interviewing
• Microsoft Office
• Organizational skills
• Office experience
• Supervising experience
• Computer skills
• Hospitality
• Hotel experience
• Leadership
• Communication skills
• Management
• Care plans
• Time management
• Google Suite
• Team management
• Hospice care
• Administrative experience
• Phone etiquette
• Microsoft Excel
Certifications and Licenses
Driver's License
Assessments
Protecting patient privacy — Proficient
May 2024
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Business math — Proficient
June 2024
Using basic math to solve problems in a business context Full results: Proficient
Cleaner fit — Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
November 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
January 2020
Scheduling and budgeting
Full results: Proficient
Attention to detail — Proficient
January 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
January 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
October 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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