Strategic Sales Relationship Management

Chanel Giles

+1-410-***-**** *************@*****.*** Pikesville, MD

PROFESSIONAL SUMMARY

Accomplished sales professional with over 11 years of experience in the insurance, benefits, and senior healthcare markets. Specializing in client relationship management and strategic sales, I consistently exceed sales targets, currently pacing at 244.44% of board volume with a 1st Half Business Volume of $355,986.

I am eager to leverage my skills in relationship building and strategic sales to make a meaningful impact in the pharmaceutical industry, driving client satisfaction and promoting

health solutions that enhance lives.

Successfully initiated and closed deals with over 30 B2B clients, leading to a 20% increase

in business opportunities.

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Exceeded monthly quotas by leveraging effective communication and relationship

building strategies.

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Built and maintained a portfolio of over 300 client insurance policies, significantly.

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enhancing policy and retention through exceptional client engagement.

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SKILLS

Sales & Relationship Management: Proven ability to develop strategic sales solutions and manage high-value client relationships.

Sales Forecasting and Performance Tracking: Experienced in setting realistic sales goals, forecasting revenue, and using performance data to refine strategies and ensure consistent target achievement. Presentation & Negotiation Skills: Exceptional communication skills with experience in delivering persuasive presentations.

CRM & Salesforce Proficiency: Skilled in using CRM tools to track sales leads and optimize client engagement. Pharmaceutical Sales Knowledge: In-depth knowledge of pharmaceutical products and sales strategies. Sales and Influence: Whether engaging B2B clients or individuals, I excel in building rapport and presenting solutions that genuinely meet client needs. My approach is centered on understanding client pain points and delivering targeted recommendations.

Excellent Interpersonal and Communication Client Relationship Management Skills: Adept at building rapport with diverse clients, listening actively to understand their needs, and communicating complex information in a clear, approachable way. Recognized for creating a positive client experience that promotes long-term relationships and referrals.

EXPERIENCE

FAMILY SERVICE COUNSELOR, Pikesville, Maryland

SCI, March 2023-Present

Consistently surpass monthly revenue targets, achieving over $45,000+ in sales, primarily in pre-need and at-need services, by providing. compassionate, personalized support to families

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Actively establish new business through on-site presentations at client homes, business locations, and community events, contributing to a 123.2% performance of the pacesetter target with an MTD BV of $55,438.

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Skilled in sensitive client interactions and guiding families through complex arrangements, including burial, cremation, and memorialization options.

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OPERATIONS MANAGER, San Luis Obispo, CA

Relentless Management Group, January 2021-February 2023 Managed B2C calling campaigns, consistently surpassing monthly conversion targets by leveraging strong communication and relationship-building strategies.

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Initiated and closed over 30 new B2B deals within the first quarter, leading to a 20% growth in business opportunities.

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Expanded the customer lead database by 15%, significantly enhancing prospecting efforts and enabling a stronger market presence.

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TERRITORY BENEFITS SPECIALIST, Baltimore, Maryland My Fed Retirement Werks,

• Explained retirement benefit options and projected future benefits using the FERS retirement calculation formula. January 2018-December 2020

• Delivered engaging presentations to help federal employees understand and maximize their retirement benefits. FINANCIAL REPRESENTATIVE, Owings Mills, Maryland

Western & Southern Life Insurance Company, January 2017-December 2019 Built and maintained a portfolio of over 300 client insurance policies, achieving a 30% increase in policy adoption through consistent client follow-up.

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Contributed to thought leadership by presenting life insurance for wealth management, leading to a 20% rise in long-term policy enrollments.

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MEDICARE ADVANTAGE AGENT, Reistertown, Maryland

Secure Benefits Alliance, February 2011-December 2016 Specialized in Medicare Advantage and individual health plans, ensuring network compatibility for clients' doctors and prescriptions.

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Expanded territory reach by 40%, conducting sales presentations in diverse settings, including virtual, in-home, and on-site at medical offices.

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EDUCATION

COMPLETED COURSEWORK TOWARDS NURSING, MD

Coppin State University

CERTIFICATIONS

• CNPR Certified, 722102024

SUMMARY QUALIFICATIONS

Top Sales Producer in the Baltimore district, highlighting a commitment to excellence and consistently high sales performance.

Presented on leveraging life insurance for long-term wealth to former Mayor Sheila Dixon and a small business demolition group, effectively showcasing expertise and shaping industry perspectives. Highly self-motivated, with exceptional time management and autonomous decision-making skills, ensuring productivity and efficiency across all phases of the sales cycle. Core values of integrity, respect, and excellence in service, consistently delivering value that builds trust and long-lasting client relationships.

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