Front Desk Service Agent

Chanaka Timothy Ranatunga

Guest Service Agent

****************@*****.*** +971-********* United Arab Emirates - Dubai PROFILE

Welcoming clerical proffesional with number of

years of experience in hospitality industry.Positive and upbeat attitude while greeting and

interacting with customers.I wish to give my great service for the clients of this organization by using my skills that i have gained from my experience of more than 12 years in the hospitality industry.

SKILLS

Adoptable

Well Mannered

Smart Appearance

High Energy Level

Tactful

PROFESSIONAL EXPERIENCE

Hotel Tree Of Life Resort,

Receptionist Cum Cashier

January 2015 – January 2018 Kandy, Sri Lanka

•Processed guest checkins and check outs

following procedures for fast turnover.

•Assist guests with luggage and provide

directions to rooms to enhance customer

service.

•Provide guests with information on local

attractions,restaurants and transportation

services to enhance stay.

•welcome guests on arrival displaying

proffesional and friendly approach.

•response to guests inquiries,complaints and

special requests to increase customer

satisfaction.

•Experience in Fedalio System

Topaz/The Tourmaline Maclaren Hotel Complex,

Receptionist Cum Cashier

January 2011 – January 2015 Kandy, Sri Lanka

•Greet all customers who are entering the hotel.

•Provide information and guides for general

inquiries.

•Handling phone calls,give information,convey

messages or do transfers.

•Cashiering

•Check and assit other staff including front office manager with relevant documents,maintain

inventories and monitor office equipments.

•Experience in Taurus System

Ozo Hotel, Guest Service Agent

January 2018 – January 2022 Kandy, Sri Lanka

•Greet guests upon arrival and offer assistance.

•Assist guest with checkins,account inquires and

any additional services needed.

•Taking reservations over the phone and through

email,recording guest information on the

computer system and verfying details.

•Maintained high level knowledge of all hotel

servies offered to answer guest questions.

•Resolve guest complaints and discrepancies in

prompt and courteous manner.

•Experience in Opera System

The Retreat Palm Dubai MGallery By Sofitel,

Guest Service Agent

April 2022 – present

Dubai, United Arab Emirates

•Streamlined check-in process to decrease wait

timing and increase customer satisfaction.

•Investigate guest challenges and sources of

dissatisfaction to offer timely solution.

•Communicates problems regarding guest rooms

to housekeeping department and maintain

personal.

•Collects room deposits and payments.

•Answering guest inquires and providing

information regarding hotel services and

amenities.

•Responding to telephone calls and email

inquires with efficiency and proffessionalism.

•Handling the Upselling report,extra bed

report,PM updates and refund documents each

month.

•Experience in Opera System

AWARDS

Supervisors Tool Chest (Institute Of Hospitality

Sri Lanka), Tree Of Life Resort

2018

Employee Of The Month, Tree Of Life Resort

2017

Nominated For Outstanding Team Member,

Ozo Hotel (Onyx Hospitality Group)

2019

Face Of The House,

The Retreat Palm Dubai MGallery By Sofitel

2022

Nominated For Gem - Front Office,

The Retreat Palm Dubai MGallery By Sofitel

January 2024

Nominated For Gem,

The Retreat Palm Dubai MGallery By Sofitel

February 2024

LQA Star Employee,

The Retreat Palm Dubai MGallery By Sofitel

July 2024

Contact this candidate