Customer Service Call Center
Resume:
Krystina Gray
North Las Vegas, NV *****
*********.*@*****.***
Authorized to work in the US for any employer
Work Experience
Call Center Representative
AGR Group LLC - Las Vegas, NV
August 2023 to Present
1. Call center outbound calls
2. Surveys
3. Sales
Remote/Customer Service/Banker
Sitel Group - Las Vegas, NV
May 2022 to Present
• fraud disputes
• answering calls
• closing accounts
• deposits
• dual computer monitors
• typing
• transfer calls
• customer service
Unarmed Convention Security
DTA Security - Las Vegas, NV
March 2022 to August 2022
• Loss prevention
• Convention security
• Leadership
• Crowd control
Unarmed Security Guard
Triton security - Las Vegas, NV
April 2018 to December 2020
• Customer service
• Problem solver
• Loss prevention
• Foot patrol
• Crowd control
Security Guard
SOA Security - Las Vegas, NV
September 2013 to April 2018
• Customer service
• Loss prevention
• Convention security
• Leadership
• Convention security
• Crowd control
Education
Associate in Science (AS) in Criminal Justice
Purdue University-Fort Wayne - Indianapolis, IN
August 2022 to Present
General educational development in General Studies Maple High School - Lompoc, CA
August 1998 to June 2001
Skills
• Loss Prevention
• Security
• Leadership
• Front Desk
• Time Management
• Customer service
• Crowd control
• Dog handling
• Animal care
• Cooking
• Laundry
• Animal Handling
• Pet Care
• Cleaning (10+ years)
• Basic typing
• Cash Handling
• Fraud
• Banking
• Financial services
• Communication skills
• Microsoft Word (2 years)
• Microsoft Excel (2 years)
• Microsoft Powerpoint (2 years)
• Microsoft Office (2 years)
Certifications and Licenses
Job corps
Present
Business technology
P.I.L.B. card
October 2020 to October 2025
Security license
Additional Information
I attended crescent gaming and bartender school and received my certification
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