United States Sales Representative

MERCI MUKIZA

Monroe, United States ***** +1-513-***-**** ********@*****.***

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As an engineering and leadership graduate, I possess good communication skills, I am excellent in working with others to achieve a certain objective on time and with excellence.

• Coding Skills (Java,HTML, and PHP) • Microsoft suite

• Project Management • Productivity Performance

• Complex Product Knowledge • Entrepreneurship

• Cash and material handling • Inventory Management

• Critical Thinking

Sales Representative, 08/2022 - 09/2024

Spectrum – Cincinnati, OH

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages. Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

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Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

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• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Passionate about learning and committed to continual improvement. Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.

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Logistic Assistant Executive, 09/2020 - 04/2022

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Total Quality Logistics Inc. – Cincinnati, United States

• Coordinated shipments, ensuring seamless transportation from origin to destination points.

• Negotiated competitive rates with carriers, resulting in cost savings for customers.

• Increased client satisfaction by efficiently managing and resolving freight-related issues.

• Contacted existing customers to update accounts and confirm deals.

• Collaborated with sales teams to identify new business opportunities and grow existing accounts.

• Worked well in a team setting, providing support and guidance.

• Passionate about learning and committed to continual improvement.

• Paid attention to detail while completing assignments.

• Expanded customer base through cold calling, networking, and relationship building. Technical Writer, 08/2019 - 03/2020

Mitsubishi Electric Automotive America – United States Maintained consistency across company documents by adhering to established style guidelines and templates.

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Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.

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Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.

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Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.

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Bilingual Interpreter, 12/2018 - 12/2019

Connected Language Services – Cincinnati, United States Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.

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Aided culturally sensitive treatment plans by offering insight into linguistic nuances that may impact patient comprehension or adherence.

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Equipped healthcare providers with cultural information to promote appropriate provision of health services.

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Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during interpretation.

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• Explained hospital policies and procedures to assist patients with limited English proficiency. Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.

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Served as a liaison between hospital administration and non-English speaking patients, resolving potential communication barriers that could impact care delivery.

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Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

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Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

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Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.

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• I used knowledge of accepted ethical guidelines to interpret confidential and sensitive information. Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.

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Social Worker Intern, 09/2016 - 02/2017

United Nation – Kigali, Rwanda

Acted as a liaison between clients and healthcare providers, facilitating communication and coordination of care to optimize overall treatment outcomes.

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Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.

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• Interviewed clients to assess needs and determine the most suitable needs and services.

• Conducted comprehensive assessments to identify client needs and develop appropriate interventions. Bachelor of Science: Computer Science, Expected in 11/2026 Wilmington University - New Castle, DE

International baccalaureate: 05/2017

SOS-Hermann Gmeiner International College - GHANA

International general certificate of secondary education (IGCSE): 05/2015 SOS-Hermann Gmeiner International College - Tema, Greater Accra Region

• CCIO Board Members

Kinyarwanda

Native or Bilingual

French

Professional Working

EDUCATION

AFFILIATIONS

LANGUAGES

kirundi

Professional Working

Swahili

Limited Working

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