Administrative Assistant Front Office
Resume:
CURRICULUM VITEA
NAMULI ALLEN
Mobile: +256-*********
Email: ***********@*****.***
NATIONALITY: Ugandan
SEX: Female
PERSONAL PROFILE
An adaptable and enthusiastic individual, who takes great pride in her work, innovative with results oriented, excellent communication skills and is able to form working relationships quickly with range of people, possesses excellent administrative skills and is computer literate. My major achievement was to successfully achieve positive results, career skills and to develop a stimulating Environment.
WORKING EXPERIENCE:
(2023 -2024) April : worked as Front office receptionist/ Administrative assistant at Capacity Labor Agency. (Recruitment Company)
Responsibilities
Maintaining the reception area, Greeting visitors, provide customer services to clients in person.
Handling queries and complaints via phone, email and general correspondence
Answer, screen, and forward incoming phone calls, schedule appointment
Assisting the HR team with recruitment, on boarding and termination processes
Taking and ensuring messages are passed to the appropriate staff member in time
Assist with various administrative tasks as needed, such as copying, faxing, and taking notes
Interviewing and assessing prospective applicants and matching them with vacancies at client companies
Keep and maintaining office files records of clients
(2022): worked as Receptionist at Zirikyash Holdings Limited.Bukoto. . (Recruitment Company)
Responsibilities:
Managing front reception desk by answering phone calls, greeting and directing visitors per day and responding to email inquiries.
Screening, interviewing and Registering clients
Making travel reports and maintaining records
Follow up clients
Scheduling and confirming appointments
Conducting training sessions for the clients.
Skills
Multi line telephone system
Decision making
Training and development
Strong organization skills
Problem solving
Document filling
(2020): worked at aYo Uganda Ltd as the Telesales agent.
Responsibilities:
Contact potential clients and sell the insurance services to them in order to expand the customer base
Grow the customer base
Setup customer on the services
Resolving customer complaints or disputes
Closing sales deals
Updating customer details in the systems
August – September 2019 internship, Mukono District Local Government (Planning Unit Department).
Duties undertaken:
Making a budget review assessment
Document review of the Internal assessment under different departments which consisted of the guidelines to follow while preparing for assessment in the different departments
Presentation of the MEMO to the planning unit to advise them on what to follow while budgeting for their different departments
Analyzing of database.
Skills Developed.
Budgeting
Time management
Creating project reports
Delegation and monitoring.
2017 (7th-8th) December at Makerere university, collage of education and external studies I participated in the second International Conference on History Education in Africa
Certifications
Certificate of participation. (Theme: teaching and learning history in a changing Africa, possibilities and challenges in the 21st century)
Skills
Presentational skills
Critical skills
Teamwork skills
Written and verbal communication skills
Time management skills
EDUCATION
2017-2019: Diploma in Business Administration. YMCA Comprehensive Institute.
Construct and develop administrative or departmental objectives and techniques.
Administrative skills.
Skills
Database management
Microsoft office
Operational management
Communication skills
Problem solving.
Certifications
Organizational management certificate of participation in the workshop. (Theme of providing lasting solutions to societal problems)
Certified Administrative professional
2016: Certificate in Computer Applications and Systems (CCAS), Uganda Technology and Management University. (UTAMU)
Microsoft word, Excel, Access, PowerPoint
2006-2008 Dip, Education secondary Art and design, Kyambogo University
Ensuring proper monitoring and evaluation.
Excellent communication skills while doing development studies.
Designing and carrying out comprehensive questionnaires
Learnt people’s ways of living through a course unit (psychology)
2004-2006 Uganda Advanced Level Certificate, St Kizito High school
2000-2003 Uganda Certificate of Education, Our Lady of Consolata.
RELEVANT WORK EXPERIENCE
School practice at multiple Educational institutions namely but a few: Bodan High School, Mukono SS
Duties
Teaching, organizing workshops, seminars, cross-institutional networks and training programs.
Monitoring and evaluation, supporting supervisions and coordinate environment activities in schools.
Administration work (entering and computing students’ academic results in Excel sheets)
Acquired experience in creative teaching and learning practices
Skills developed
Report making, delegation and monitoring
Strong organizational and planning skills.
TECHNICAL SKILLS
Familiarity with all MS-office packages: MS-word, Excel and power point
Excellent communication and interpersonal skills
Good conservational knowledge in at least 3 of Uganda local languages
LANGUAGES
English Very good
Luganda ……. Mother language
INTERESTS
Travelling and Adventure
Counseling
Charity work and leadership
Social activities, reading and inspirational literature
I declare to the best of my knowledge that the above information is correct.
Namuli Allen
REFERENCES:
1.MR. KIGGUNDU KENETH.
IT manager (Health tutor`s college Mulago) and Lecturer YMCA.
Tel: +256-********* / +256-*********
Email: ************@*****.***
2.MISS. AHIMBISIBWE BRENDA.
ACCONTANT. (CAPACITY LABOR AGENCY)
TEL: +256- 757272531
Email: *******************@*****.***
3 MR. KAGABA SATURDAY WINFRED.
HEAD OF REGISTRATION OFFICER (CAPACITY LABOR AGENCY)
TEL: +256- 705663931 / +256-*********
Email: ***************@*****.***
Contact this candidate