Service Manager Customer

BRIAN CORRIGAN

********@*********.*** 630-***-**** Glendale Heights, IL 60139 WWW: Bold Profile

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Goal-driven Service Manager offering over 40 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 40 years of progressive experience. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 40 years of progressive experience. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Confident Service Manager with exemplary Customer and Leadership skills. Successful leader with more than 43 years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Accomplished Service Manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in, Customer and Leadership. Service-driven professional with 43-year background in Auto Dealership sector. Personable and reliable desiring opportunity to use Customer and Leadership in busy environment. Ambitious Service manager with solid history of success in Automotive operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 43 years of related experience and pursuing new professional challenges with room for advancement at your company. Highly organized, proactive and punctual with team-oriented mentality. Budget Control

Service Quality Management

Goal Setting

Relationship Building

Workplace Safety

Staff Supervision

Verbal and Written Communication

Policy and Procedure Enforcement

Estimating and Quoting

Cost Reduction Strategies

New Employee Hiring

Inventory Management

Customer Service

Conflict Resolution

Shift Scheduling

Performance Evaluations

Work Planning and Prioritization

Employee Training and Development

Team Building

Team Leadership

Performance Tracking and Evaluation

Budget Management

Staff Training

Employee Coaching and Motivation

Hiring and Training

Training and Development

Revenue Forecasting

Managing Operations and Efficiency

Recruitment and Hiring

Cost Control

Documentation and Reporting

Complex Problem Solving

Scheduling and Coordinating

Employee Development

Problem Resolution

Onboarding and Orientation

Summary

Skills

Multiple Priorities Management

Project Planning

Administration and Reporting

Teamwork and Collaboration

Service Manager Elmhurst Toyota - Elmhurst, Illinois 10/2006 - Current Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems. Prioritized and delegated daily work tasks to meet anticipated project goals. Motivated and supported employees to maintain low turnover. Created employee work schedules to keep shifts properly staffed. Pitched in to complete various duties during peak periods or employee absences. Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service. Reviewed inventory levels and ordered supplies to keep products in stock. Collaborated with customers to offer solutions to service needs. Created written estimates and obtained customer consent to proceed. Monitored employee performance through key metrics analysis. Hired and trained service department staff to drive performance. Adhered to customer service standards to foster satisfaction and retention. Managed service department budget and investigated and resolved discrepancies. Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.

Guided department employees on changes from management. Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Coached staff on strategies to enhance performance and improve customer relations. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Developed and mentored team members to provide hospitable, professional service while adhering to established service models.

Coordinated work of [Number] employees by offering clear direction and motivational leadership. Coordinated work schedules and distributed tasks to [Number] employees in [Type] department. Oversaw workforce schedules and allocated resources in order to achieve project goals. Identified business issues, creating customized solutions for individual problems. Reviewed completed work to verify consistency, quality and conformance. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations. Reviewed monthly financial results with partners to identify opportunities to improve profitability. Assessed current procedures and implemented improvements, boosting productivity [Number]%. Increased team performance from [Number]% to [Number]% through [Task]. Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.

Assistant Service Manager Bredemann Toyota - Park Ridge, IL 05/1990 - 10/2006 Illinois State University Normal, IL

Some College (No Degree): Parks and Recreation

Experience

Education and Training

Certifications

Certified Toyota Service manager, Toyota - 2000

Certified Toyota Rental Manager, Toyota - [Year]

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