Customer Service Ann Arbor
Resume:
Professional summary
This individual with ** years of diverse experience showcases an exceptional ability to manage store operations and deliver excellent customer service. Proficiency in Microsoft Office, Adobe Photoshop, Adobe Acrobat, QuickBooks, and Access, coupled with multilingual skills, demonstrates versatility and adaptability. Having honed problem-solving skills and meticulous attention to detail, this professional is prepared to contribute significantly in diverse sectors such as health, hospitality, cosmetology, veterinary care, or retail. A dedicated individual, always striving for growth and development within a dynamic work environment. Employment history
Berry’s Auto Centers Clerk Ann Arbor Mi
Dec 2015 - Dec 2023
• Completed general responsibilities and duties of store maintenance and cleanliness.
• Assisted with daily customer groceries, sold ready food, groceries, and vehicle related items, prepared customers' orders and then rang them up on the POS. Oversaw sale of gasoline and retail items - snacks, electronics, etc. Restocked products to shelves, checked expiration dates, ensured only fresh/intact products were sold. Charged customers for cash and debit/credit card purchases using the POS system. Provided customers with their change (if applicable) and a receipt upon purchase. Initiated fuel pump upon payment from a customer. Checked for valid ID for any attempted purchases of alcohol or tobacco products. Kept inside and outside of property clear and clean. Filled gas tanks upon request. Cleaned windshields upon request. Addressed any questions or concerns raised by customers. Checked motor liquids such as water, oil, antifreeze, and washer fluid and replenished as needed. Installed replacement windshield wipers. Assisted with the air pump on request. Reported any suspicious activity to the police. Assisted in scheduling and coordinating maintenance and repairs for vehicles in the auto center, ensuring that all vehicles are serviced in a timely manner and meet quality standards. Maintained a high level of customer service by providing assistance and resolving customer concerns or complaints in a timely and professional manner.
Maintained accurate records of customer transactions, including sales, refunds, and exchanges, using the POS system.
Assisted in keeping track of sales and inventory data, including analyzing trends, identifying areas for improvement, and making recommendations to optimize sales and inventory management. Maintained a clean and organized work area to ensure a safe and inviting environment for customers Provided exceptional customer service by greeting and assisting customers with their inquiries and purchases. Assisted in conducting regular audits of inventory to identify discrepancies and ensure accurate stock levels Alina Kurvits
Account manager, manager, customer support representative, receptionist, clerk
Ann Arbor, 48105
*****.*****@*****.***, *****.*****@****.***
Employment history
Sock World Boutique Cashier Briarwood Circle Mall Ann Arbor Mi 2014 - 2015
• Provided a positive customer experience with fair, friendly, and courteous service.
• Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases.
• Resolved customer issues and answered questions.
• Processed return transactions, itemized and totaled purchases by recording prices, departments, taxable and nontaxable items.
• Operated a cash register, entered price changes by referring to price sheets and special sale bulletins.
• Discounted purchases by redeeming coupons.
• Collected payments by accepting cash, check, or charged payments from customers and made change for cash customers and operated credit card authorization systems.
• Balanced cash drawer by counting cash at beginning and end of work shift.
• Provided pricing information by answering questions.
• Maintained checkout operations by following policies and procedures and reporting needed changes.
• Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributed to team efforts by accomplishing related results as needed. Assisted customers with locating and selecting merchandise to meet their needs and preferences. Uber Uber driver Detroit
2013 - 2015
• Picked up passengers, safely and on time transported customers between places.
• Kept vehicle in good and clean condition.
• Maintained a good driving record.
Provided excellent customer service and ensured a positive and comfortable ride experience for passengers. The Film Industry Freelance Makeup Artist Hollywood, CA, USA / Hell, MI, USA 2012 - 2016
• Freelance Makeup Artist. Worked in cinema production in make-up artist capacity in the film industry in California. Also, worked as a make-up artist supporting annual celebratory events in Michigan. Collaborated with the director and production team to create and execute makeup looks that enhance the character's appearance and contribute to the overall vision of the film. Collaborated with directors and cinematographers to create the desired look for characters based on the film's script and vision
Employment history
Moscow High School # 1952 English Teacher – Intern Moscow, Russia 2000 - 2009
• Taught English language to non-native high school students. Supported and provided feedback to students on their English language skills and progress. Collaborated with other teachers to develop and implement innovative language learning activities and projects that promote critical thinking and problem-solving skills. Collaborated with other teachers and staff to create a supportive and inclusive learning environment for all students.
Assisted in organizing and grading exams and assessments to evaluate students' English language proficiency and progress.
Participated in professional development opportunities to enhance teaching skills and stay updated with the latest trends and methodologies in language education. Multiple Retail Stores Retail Sales and Marketing Estonia and Russia 1999 - 2011
• Worked in retail sales and marketing in various capacities.
• Managed daily operations of stores, such as scheduling, hiring, defining and meeting sales targets, developing marketing strategies, inventory control, market-research, pricing, and assisting and periodically communicating store performance with franchise corporate leaders or store owners. Developed and implemented customer loyalty programs to increase repeat business and customer satisfaction. Identified emerging trends and market demands to develop new sales and marketing strategies that give the employer a competitive edge in the retail industry. Khabarovsk TV Channel TV Reporter Khabarovsk, Russia 1997 - 1998
TV Reporter. Worked for the most watched TV station in the metropolitan City of Khabarovsk, (population 600,000) as a TV journalist covering politics, crime, and show business. Gathered, researched, verified, written, and presented news stories on live broadcast. Networked. Followed on tips, social media, and press releases. Conducted interviews. Collaborated with producers, writers, camera operators, and crew in providing news coverage to the citizens of Khabarovsk.
Attended press conferences and other local events to gather information and insights for news reporting. Education
Cosmetology and skin care skin care specialist Santa Monica College CA, USA 2013 - 2014
Cinema, theater and print makeup artist Joe Blasco Makeup Artist Training Center Hollywood, CA, USA
2012 - 2013
Makeup artist Katrin Sangla’s Style and Makeup School Tallinn, Estonia 2006 - 2007
Estonian language at intermediate level Prosum School of Languages Tallinn, Estonia 2002 - 2004
Education
Teacher of English language and English literature Krupskaya's Teachers' Training University Moscow, Russia
1998 - 2001
Teacher of English language Khabarovsk Teachers' Training College Khabarovsk, Russia 1996 - 1998
High-school + language program for gifted students Gymnasium #3 Khabarovsk, Russia 1985 - 1996
Skills
Business development (Beginner) Sales & marketing (Experienced) Project management (Skillful) Business operations (Experienced) English (advanced) (Experienced) French (basic) (Beginner) Japanese (basic) Russian (native) (Expert)
MS-Office (Word, PowerPoint, Excel) (Expert) Access (Skillful) Adobe Illustrator (Experienced) Adobe Photoshop (Experienced) Photo-Paint (Experienced) PaintShop Pro (Experienced) Topaz (Expert) Square (Expert)
Zoom (Expert) QuickBooks (Skillful)
Evernote (Expert) Microsoft Teams (Skillful)
Languages
English (Experienced) French (Beginner)
Japanese (Beginner) Russian (Expert)
Estonian (Beginner) Ukranian (Beginner)
Hobbies
Art: Movies and music (I am a professional MUA and a music school graduate). Animals and nature: I actively participate in animal well-being and nature preserve initiatives. Sports: swimming (am a Paralympics swimmer) and gym. Courses
Personal Assistant Khabarovsk School of Business Jan 1994 - May 1995
Estonian A1-B2 "Prosum" Language School of Tallinn, Estonia Mar 2004 - Dec 2004
Internships
School #1952 English teacher for non-natives Khabarovsk, Russia; Moscow, Russia 1996 - 2001
Created engaging and interactive lesson plans to improve students' English language skills and encourage participation
Developed and implement engaging and interactive English language curriculum for non-native speakers, considering their cultural and linguistic backgrounds Provided individualized feedback and support to non-native English speakers to help them improve their language skills
Provided individualized instruction to students based on their language proficiency levels and learning needs
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