Front Desk and Managing

SC

SHARMA-JEAN CHAFFEE

sharmachaffee**@gmail.com 970-***-**** Lewis, CO 81327

Proven leader with extensive experience at RJourney, adept in problem-solving and team building. Excelled in enhancing guest satisfaction and streamlining operations, significantly improving efficiency. Skilled in multitasking and communication, consistently delivering results beyond expectations. Staffing requirements

Problem-solving aptitude

Multitasking

Time management abilities

Multitasking Abilities

Communication Skills

Professionalism

Team building

RJourney Cortez, CO

Manager in Training

05/2024 - 08/2024

Assisted guests with check-in and check-out procedures. Resolved customer complaints in a timely manner.

Ensured RV park regulations were followed by all visitors. Maintained general upkeep of the grounds, including landscaping and cleaning common areas.

Organized special events for park visitors to promote community building. Ordered supplies and equipment necessary for daily operations. Coordinated with vendors providing additional services like laundry facilities or Wi-Fi access.

Kept records of income generated from rental fees, sales of merchandise. Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.

Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.

Patrolled the campground to ensure that no unauthorized campers or vehicles are present.

Liaison between campground owners, guests and vendors RJourney Cortez, CO

Front Desk Agent

06/2023 - 10/2023

Greeted customers in a professional and friendly manner. Answered phones, responded to inquiries, and took messages. Assisted with check-in and check-out procedures for guests. Processed payments accurately and efficiently.

Provided information about hotel amenities, services, and local attractions. Maintained cleanliness of lobby area at all times. Scheduled reservations for groups and special events. Inputted guest information into computer system accurately and securely. Verified accuracy of room rates and other charges during check-in process. Summary

Skills

Experience

Ensured that all safety regulations were followed according to company standards.

Resolved customer complaints promptly and courteously. Managed cash drawer responsibly throughout shift.

Provided excellent customer service while upholding company policies. Dolores High School Dolores, CO

High School Diploma

05/2023

Education and Training

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