Administrative Coordinator Case Manager

HEIDY DELA CRUZ

*** ******** **** ** ******** NY 11207 · 718-***-****

*****.********@******.***

High-performing Administrative Coordinator management with 15 years’ experience delivering superior results. Proactive and reliable, with a meticulously detail-oriented and organized nature. Proficient in executive-level support.

EXPERIENCE

02/2006 – PRESENT

COORDINATING MANAGER, REHABILITATION MEDICINE DEPARTMENT Bellevue Hospital

Responsible for printing all incoming referrals from Allscripts and responsible to coordinating and preparing all documents necessary for external and internal admission.

Participation in morning admission huddles and discharge planning meetings

Interacts with patient/family members and arranges for tours as requested to answer questions and promote Bellevue Hospital rehabilitation medicine

Cultivates and maintains relationships with referring Hospitals

Documents all encounters in the medical record, referral management system, and internal documentation

Communicate with finance, case manager, and intake attending to obtain insurance pre-authorization from internal and external HMOs and timely transfers to rehab

Update daily census and distribute to all division chiefs

Coordinates and generates all related reports for CSL, Quality Council and CBU meetings.

Oversees the Beautician, the techs and the clerical associates on a daily basis.

Complies with departmental and organizational policies and procedures.

Coordinates all requests to facilities management, EVS, Healthy and Safety, etc.

Assists the Sr. Associate Director in any administrative capacity.

2002 – 2006

CLERICAL,

DR. PICHARDO PEDICATRIC CLINIC

Greeting patients and showing them to their examination rooms

Ensuring patient records are filled out and accurate.

Following security measures to ensure patients' information is safe and confidential.

Managing patient health history forms and other paperwork.

Completing receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments and placing medical orders.

Entering patient data into databases.

Calling insurance companies to obtain insurance authorization.

Help with the medical record filling

EDUCATION

2006

BA IN BUSINESS ADMINISTRATION, MONROE COLLEGE

(DID NOT COMPLETE)

2004

ASSOCIATES IN BUSINESS ADMINISTRATION, Interboro College

MONTH YEAR

GED, INTERBORO COLLEGE

SKILLS

Ability to make great independent decisions

Strong leadership and supervisory

Computer savvy; proficient in MS Office (Excel, Word, Outlook)

Excellent Customer communication and interpersonal skills

Have the ability to take the lead, work independently and to delegate always keeping the results in focus

Adaptability

Attention to detail

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