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Team Member Customer Service

Location:
Houston, TX
Salary:
100k to 125k
Posted:
November 12, 2024

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Resume:

ANDREW PRITCHARD

281-***-**** **** Sawyer Bend Ln, Spring TX 77379 *************@*****.***

Dedicated team member possessing excellent leadership and interpersonal communication abilities. Expertise in troubleshooting and issue resolution. Monitors, trains, and encourages employees to improve skills. Adapts and remains flexible while managing multiple tasks at once. Prepared to offer years of experience to a successful company with growth opportunities.

KEY SKILLS

Electrical Knowledge

Circuit Diagrams

Troubleshooting

AC/DC Power

AC/DC Control systems

Equipment Maintenance

Equipment Repair

Issue Resolution

Operation Monitoring

Hazardous Waste Mgmt

Leadership

Team Management

Vendor Relations

Customer Service

Maintenance Scheduling

Excellent Communication

Regulatory Compliance

Record Documentation

Safety Training & PPE Use

SKILL HIGHLIGHTS

Attention to Detail - By analyzing and researching documentation for equipment, I was able to provide the necessary repairs and maintenance that were going to be or were previously being provided by a vendor.

synched 3 generators and educated myself to perform the quarterly maintenance

discovered a shipping bolt was not removed on a heater treater during installation causing a short when started

determined that a neutral wire was needed to fix a 30 year old pressurized control system

Innovative – I look for the simple solution, which is not always the common one.

repurposed a beacon light to signal when the MCC did not maintain pressure control to address a BSEE concern

convinced management to retrofit 277, 208, & 120 volt lighting all to LED to save time, storage, & money

researched additional vendors to procure special parts to allow the platform to continue running with minimal downtime instead of waiting on the traditional vendor long lead time and saved weeks of downtime

Leadership – Since the Navy, I have enjoyed mentoring others and stepping up to ensure team safety.

trusted to lead and train several crews and individuals to build their skillset, confidence, and maintain morale

advised on and led investigations to determine root cause of safety incidents

wrote electrical safety checklist and the procedures to restart a generator from complete black-out

New Technology – I continue to attend training and adapt to new technology

installed new VFDs offshore allowing motors to run at the optimal speed

installed new 120-volt vibration meters that can be monitored on the computer replacing old 24-volt alarms

trained to be the instructor on using IR cameras throughout the gulf

Diverse Equipment Knowledge (Installation / Repairing / Maintenance)

experience with oil & gas electrical equipment inland and offshore for upstream and downstream

mastered work on telecommunications, cable tv, galley equipment, breakers, lighting, HVAC, safety capsules, fast recovery boats, solar panels, and hardware/software for computer systems

EDUCATION

NFPA 70E Trained / Instructed

NEC School

Associate of Arts Degree

US Navy Electrician’s Mate

Lineman Trained

5 Why Training

Infrared Camera Certified

HVAC Certification

Work Mgmt Safety

Production Safety (T2) Training

Helicopter Safety Training

HUET Survival

Fire Fighting Certification

Crane & Lifting Operations

Smith Driving School

Rig Pass Approved

TWIC Card Carrier

WORK HISTORY

Danos – Offshore Electrician, 2024-Current

JLL – Electrician, 2022-2023

ExxonMobil – Sr Electrician, 2013-2021

Sears Home Services – Lead Cooking Tech, 2010-2013

AT&T – U-Verse Technician, 2005-2008

Cooper Cameron Corp – Safety Coord, 2004-2005

Appliance Rescue – Owner/Operator, 2001-2004

City of College Station – Lineman, 1999-2001

United States Navy – Electricians Mate, 1996 - 1999



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