General Manager Operations
Resume:
Troy Witherspoon
Houston, TX *****
****.*.***********@*****.***
Accomplished General manager with distinguished experience in supplier sales, hospitality and service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent, motivating others and offering extensive knowledge. Work Experience
General Manager
Dynamo Specialty Distributing-Houston, TX
June 2022 to June 2024
Brought Houston division out of red ink and posted positive sales. Grew off-premise sales by 5-10% month over month through late 2023 and early 2024.
Performed all duties of operations manager as well as management of delivery drivers, sales team and all local delivery routing logistics. Managed budget development, forecasting, and financial reporting processes to track progress towards KPIs, and OKRs. Implemented robust inventory management system to optimize stock levels and minimize DOI while increasing productivity.
VP of Sales
Buffalo Bayou Brewing-Houston, TX
May 2014 to June 2022
Developed chain management program growing business from 2,000 Bbls of production to a high of almost 20,000 Bbls.
Oversaw sales forecasting, goal setting and performance reporting. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and set sales goals.
Implemented and trained on Sales Force, Lilypad, and Karma / VIP CRMs. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Launched new products successfully, leading cross-functional teams to ensure seamless execution from inception to market introduction.
Championed company culture initiatives, fostering a high-performing and motivated sales team that consistently exceeded targets.
Collaborated closely with other departments to optimize product offerings based on customer feedback and industry insights.
Contributed to weekly sensory panels along with our brew master to evaluate our offerings using double blind comparison methods.
Consulting General Manager
Brews Brothers-Galveston, TX
August 2013 to May 2014
Brought in by owners to conceive and develop restaurant services inside this craft beer bar located in a historic area of Galveston Island with a heavy tourist driven economy. Developed menu utilizing local ingredients to pair with robust craft beer program, while ensuring appropriate food costs were met.
Boosted business by more than 50% while at the same time increasing profitability overall. Departed with an exit plan training all staff to assume duties performed by me and brought in an outside accountant to oversee payroll and the P & L.
Food Truck Owner Operator
Craft Infusion-Houston, TX
August 2012 to July 2013
Grew business from an idea on paper to securing investors and opening a successful business operating 7 days a week and serving hundreds of people daily. Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Created all menu items including recipes, and menu descriptions. Maintained all aspects of food trailer, medallion, city licensing and permitting. Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. Bar Manager / Chef
Petrol Station-Galveston, TX
February 2011 to December 2012
Developed new culinary programs that increased customer satisfaction. Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Adhered to state laws regarding alcoholic beverage services and customer regulations. Strategized plans to increase bar revenue through innovative promotional concepts and customer- focused events.
Banquet Manager / Service Director
Clubs Of Kingwood-Houston, TX
April 2008 to May 2012
Organized banquet storage and surrounding areas to facilitate access to products and materials. Liaised with venue management to monitor logistics and timelines. Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces. Directed and managed banquet functions for several hundred-person events. Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss. Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions. Liaised with catering department about event changes and implemented requested adjustments.
Bar Manager
Dave And Busters-Houston, TX
August 2004 to February 2008
Manager responsible for all areas of this 53,000 square foot, 13 million dollar per year facility Engaged in operations for banquets and special events including bookings and audio visual. Engaged in direct management of all bars, retail store, dining room, and midway operations in this extremely fast paced operation.
In charge of scheduling and employee morale for multiple departments. Worked closely with outside vendors and service providers. Education
Some College
Klein Forest High School - Houston, TX
August 1982 to May 1986
Skills
• Power user in Excel.
• Culinary Experience
• Kitchen Management Experience
• Brewing
• Micros POS
• Pricing
• Forecasting
• Profit & Loss
• Management
Certifications and Licenses
Driver's License
TABC Certification
ServSafe
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