Customer Service Representative
Resume:
Bridget Harrell
*********@*****.***
EDUCATION: Hohokus Rets, 8/2006-6/2007
Medical Billing and Coding Certification
EXPERIENCE:
Speedway Retail Store 03/23-Present
Sales/Associate & Cashier
Provide prompt, efficient and courteous customer service
Drive sales through effective communication with customers
Maintain a clean, customer friendly environment in your franchisee’s store
Perform cashier duties (ring sales and maintain cash control)
Perform all regular cleaning activities, and other tasks included in your job assignments
Forecast, order and stock merchandise (with appropriate training)
Check in merchandise deliveries from vendors
ARS Heating and Cooling 1/20-3//23
Customer Service Representative
Scheduled and rescheduled appointments
Collected permits for install new HVAC system
Contacted the county to schedule the inspections and follow up on system inspections with the county
Created invoices and collected payment receivable
Provided exceptional customer experience by delivering personalized service and resolving
inquiries effectively
Affordable Dentures 01/19- 01/20
Customer Service Representative
Maintained a high level of customer satisfaction, professionalism, and courtesy in all retention
transactions.
Received a high volume of calls
Present products and service information to patients
Assisted both new and existing customers with account inquiries, transactions, and product
information
Input data patient information for appointments
Establishes, collects, organizes, and maintains data pertaining to assigned clerical tasks and
composes departmental reports.
Navigation with various computer systems Microsoft Office suite, Excel, database etc
Effectively facilitated resolution for customer needs and issues by providing prompt and
satisfactory solutions.
Conduent 10/18-01/19
Customer Service Representative
Taking inbound and making outbound calls to patients regarding outstanding balances.
Meet and exceeded established metric goals
Followed procedures and resolved patient account balances:
Identifying consumer payment plan and set up consumer payments
Answering inbound calls assisting customers with insurance claims, billing, benefit, prescription and enrollment inquiries
Provided customers with financial assistance programs and/or bank loans when applicable
Maintained federal and state laws regulations (HIPPA, Medicare Fraud, Waste, Abuse, etc.) regarding collections policies and procedures
Taking inbound and making outbound calls to patients regarding outstanding balances.
Meet and exceeded established metric goals
Followed procedures and resolved patient account balances
Identifying consumer payment plan and set up consumer payments
Answering inbound calls assisting customers with insurance claims, billing, benefit, prescription and enrollment inquiries, data Entry, CPT, and ICD-9 Coding.
Provided customers with financial assistance programs and/or bank loans when applicable
Maintained federal and state laws regulations (HIPPA, Medicare Fraud, Waste, Abuse, etc.) regarding collections policies and procedures
COMCAST 9/07-10//18
Dispatcher
Verified and track technician’s daily assignments.
Contacted and confirmed trouble resolution appointments.
Provided performance quality assurance on work-orders to ensure rates, account and equipment accurately
issued.
Manage technicians timeframe schedules,rescheduled and canceled work orders.
Effectively communicate the knowledge of all products, services, programming, and pricing to technicians and customers when
needed.
Reference Upon Request
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