Technical Support It
Resume:
AnlandoMcmillian
MARKETING COMMUNICATION AND TECHNICAL SUPPORT
Contact
McDonough, GA 30252
**********@*****.***
Objective
Highly motivated IT Support Specialist with a proven record of accomplishment of delivering exceptional technical support and resolving complex issues. Seeking a challenging role to use my strong technical skills, problem-solving abilities, and customer-centric approach. Education
UNIVERSITY OF PHOENIX,
PHOENIX CITY, AZ –
COMPUTER SCIENCE
NETWORK SECURITY,
2015-2017
UNIVERSITY OF SOUTH
ALABAMA MOBILE, AL –
2008-2009
BISHOP STATE COMMUNITY
COLLEGE, MOBILE, AL –
2006-2008
BEN C. RAIN HIGH SCHOOL
MOBILE ALABAMA
2002-2006
Experience
07/23- present
Knox pest control
• Provided Tier 2 and 3 technical supports to end-users, including troubleshooting hardware and software issues.
• Implemented and maintained IT infrastructure solutions, including network devices, servers, and workstations.
• Created and supported detailed documentation and knowledge base articles.
• Collaborated with cross-functional teams to resolve complex technical problems.
• Participated in IT projects, including hardware deployments and software upgrades.
12/2018-07/23
Rentokil Active North America inc.
Operations servicer
• Provided remote and onsite technical support to a diverse range of users.
• Troubleshooted and resolved issues related to Windows, macOS, and various applications.
• Configured and supported user accounts and permissions.
• Aided with the deployment and maintenance of network infrastructure.
• Developed and kept documentation for internal use. 03/2009-03/2017
U.S Army
SSG 38B civil affairs/34B Psyops
• Implement Microsoft Teams for collaborative communication, including voice, video, and messaging capabilities.
• Configure and administer Exchange Online and SharePoint Online, ensuring smooth email and document management
processes.
• Ensure data integrity, confidentiality, and compliance by implementing M365 security features, such as data loss
prevention (DLP) policies and encryption.
• Plan and execute migration projects from on-premises email systems to Exchange Online, ensuring minimal disruption
to business operations.
• Architect, deploy, and manage Microsoft 365 environments for clients, assessing business requirements and designing
customized solutions.
• Assist DoD/civilian users in office and remotely through ServiceNow ticketing system and Broad works Call Center Service.
• Use Microsoft Intune to scan active and non-active end users for vulnerabilities, troubleshoot issues and deploy
security packages or apps.
• Manage and support Active Directory user accounts, groups, and permissions with Active Directory User Control and Azure AD.
• Configure and support virtualization technologies, such as VMware Exsi Hypervisor and host resources.
• Develop and support documentation for IT processes and procedures.
• Conducted user training sessions to improve their understanding of IT systems.
• Collaborated with cross-functional teams to diagnose and resolve network-related challenges and escalations.
• Set up users with Multi-factor Authentication during onboarding process.
• Coordinate with Dell Technical Support for hardware repairs and replacements.
Key Skills
• Technical Proficiency: Proficient in Windows, macOS, Microsoft 365, and various hardware and software platforms.
• Problem-Solving: Strong analytical and troubleshooting skills to find and resolve complex technical issues.
• Customer Service: Excellent communication and interpersonal skills to effectively interact with users and provide top-notch support.
• Project Management: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Adaptability: Quick learner with the ability to adapt to modern technologies and challenges.
• Teamwork: Collaborative team player with the ability to work effectively with diverse teams.
References
Manager at Knox pest control- WILLIE MILLS P*561-***-****. Barber- Michael Hendrix P*251-***-****
Vice President of Rentokil- Dave LaBelle P*931-***-****
Contact this candidate