Customer Service Representative

Kristin Flemings

Schertz, TX *****

210-***-****

***********@*****.***

Summary

Customer service expert with a proven track record at Southwest Airlines, excelling in complaint resolution and building rapport. Mastered product knowledge and call management, significantly enhancing customer satisfaction. Known for outstanding interpersonal skills and critical thinking, consistently delivering beyond expectations. Skills

Experience

Education and Training

• Product Knowledge

• Call Management

• Inbound and Outbound Calling

• Account updating

• Live chat support

• Complaint resolution

• Customer Service

• Building rapport

• Critical Thinking

• Call center experience

October 2014

to

October 2024

Southwest Airlines Schertz,

TX

Customer Service Representative

• Provided information on rates, routes, and schedules for airline services

• Notified passengers about changes and delays in a timely manner.

• Maintained high customer satisfaction by actively engaging clients

• Provided flight information to passengers

• Handled reservations, cancellations, and changes for both domestic and international flights.

• Guided passengers through understanding fare rules

• Resolved issues effectively to ensure customer happiness

• Provided customers with different options when travel was impacted by cancellations or delays.

• Provided exceptional service during entire call duration.

• Engaged with customers over the phone to provide confirmations June 2000 Samuel Clemens High School Schertz,

TX

High School Diploma

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