Customer Service Front Desk
Resume:
ALLISSA SILVER
CUSTOMER DRIVEN CUSTOMER SATISFACTION
Allissa.silver@ gmail.com eo
Baytown Houston Tx ©
SUMMARY
Customer-focused Customer Service expert with a passion for building relationships. Exceptional
ability to communicate effectively with customers, address their concerns, and resolve issues to ensure
satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations.
Possess exceptional communication and interpersonal skills with a proven ability to work
independently and as part of a team.
EDUCATION PROFESSIONAL EXPERIENCE
Goose Creek Memorial High School Assistant Manager
2019 graduate
Frankys Hotdogs 2021 - January 2023
S KILLS © Deliver exceptional customer service in a fast-paced
~_CjC3OF CEE environment by directing 100+ daily inquiries through phone
and email leading to increased efficiency.
© Maintained reports of transactions and greeted customers when
entering and leaving establishment.
¢ Maintains personnel records and ensures proper filing and
safekeeping of employee privacy based on corporate policy and
local filing procedures.
¢ Handle confidential information and documents with discretion
and maintain their proper organization
© Marketing
¢ Excellent communication and
interpersonal skills
¢ Ability to work independently
and as part of a team
© Self Management
* Detail-oriented and able to
handle multiple tasks
simultaneously
¢ Well-organized and able to
turn chaos into order in a
matter of seconds Fitness Connection 2019-2021
¢ Well developed organizational
and time-management skills
Front Desk Receptionst
¢ Manage, clean and organize the front desk
¢ Greet and welcome guests as soon as they arrive..
¢ Answer, screen and forward incoming phone calls.
¢ Provide administrative support to all team members as necessary
e Answer guests' and employees’ questions
SOFTWARE SKILLS ¢ Assist with helping customers sign up gym membership
¢ Microsoft Word, Excel, Powerpoint
* Outlook Server
¢ Google Calendar Bombshell sports bar 2017-2019
* Google (Docs,sheets)
* Calendly ¢ Providing excellent wait service to ensure satisfaction.
¢ Cloud Talk ¢ Taking customer orders and delivering food and beverages.
¢ Aircall ¢ Making menu recommendations, answering questions and sharing
¢ Slack additional information with restaurant patrons
¢ PeopleSoft ¢ Issue bills and accept payment
¢ Maintains dining ambiance with an enthusiastic attitude
Contact this candidate