Senior Business and Technology Executive
Resume:
PRINCIPAL EXPERTISE
Business Strategy / Technology Alignment
Enterprise IT Strategy & Governance
Program Management
Technology Architecture/ Integration
Emerging & Sustainable Process Technology
Digital Transformation
Enterprise Risk, Governance & Compliance
Lean Technologies
Cost & Budget Optimization
Strategic Sourcing
Vendor Management
Virtualization / Remote Hosting
IT Infrastructure Design & Implementation
IT Security / Governance
Thought Leadership
Application Rationalization & Streamlining
Business Resilience /
Disaster Recovery Planning
Cloud Services (IaaS, PaaS, SaaS, IAC)
Cybersecurity / Advanced Threat Protection
Regulatory Controls (PCI / PII / HIPAA)
CONTACT
PHONE:
********@*****.***
linkedin.com/in/jasonwspencer
Houston, Texas
********@*****.***
linkedin.com/in/jasonwspencer
Houston, Texas
EDUCATION / CERTIFICATIONS
Certified in the Governance of Enterprise IT (CGEIT)
Certified Information Systems Auditor (CISA)
ITIL v3 Certification
BA Business and Economics (Magna Cum Laude)
Jason W. Spencer
Senior Technology Executive
EXECUTIVE SUMMARY
Dynamic and charismatic Business & Technology Executive with over two decades of progressive experience in both industry and consulting, optimizing technology operations for global enterprises. Proven expertise in driving strategic IT transformations, managing risk, and leading recovery from major incidents such as ransomware attacks and actual business recovery efforts. Adept at aligning technology with business strategy, managing large-scale technology splits, and enhancing operational efficiency. Recruits and retains top talent through vigilant dedication to professional development. Embodies the style of the Servant Leader. Experienced across multiple industries and continents, delivering results that increase customer satisfaction, optimize operations, and drive profitability.
Select Leadership Results
Led technology split of a $15B company into 3 discrete footprints completed in less than 12 months
Led recovery of entire enterprise after ransomware attack forced a complete rebuild (8,000 servers / diverse Business Units)
Led mobilization of 14,000 global IT resources and solutions when a global pandemic forced knowledge workers to pivot to remote work in less than 1 week
Led Implementation of DRaaS Enterprise solution for $5B company
Led strategic sourcing initiatives cutting OER and saving +$20 million while maintaining union relationships and preserving brand
Recommended changes following an Enterprise release management review, resulting in 20% decrease in development to production time
Reduced maintenance costs by an average of 40% and recovery time objectives by 200% through implementation of leading edge products and processes
Led Integration and transformation of technology functions over multiple post M&A engagements while improving partnership with business units
Led ITSM implementations utilizing SaaS platforms, driving process standardization, SLAs, and increased mean time to resolution efficiency
Over the past 20 years has spoken countless times at executive and industry conferences, to include participating on diverse executive panels
Leading Through Challenging Periods - Developing Professionals into Powerful Teams
Reorganized and led the Global Infrastructure organization at a Fortune 500 company
Continued to deliver and improve on results despite a 20% headcount reduction during the pandemic of 2020
Led diverse teams of professionals in various Advisory areas of management consulting (diversified business and technical)
Identified effective operational procedures to increase efficiencies and reduce downtime with shared logical and physical environments
Filled technical gaps via both training and recruiting to improve service levels, increase retention, and reduce FTE requirements through better utilization of recruitment and training costs
Corporate Policies and Procedures
Wrote, presented, and implemented business and technical policy / processes that drove growth through solid yet flexible operations
Identified improvement opportunities over countless engagements, presenting expectations, results, and roadmaps to decision-makers, change-makers, and interested stakeholders
Led development and implementation of efficient, hybrid governance models
Global Experience and Industries
World traveled, familiar with various cultures; lived in Asia and led global teams
Exposure includes Europe; North and South America; East and West Asia; North and Central Africa and the Middle East
Publishing / digital marketing, healthcare, pharma / life science, oil & gas, manufacturing, banking, transportation, insurance, financial services
Leadership and Management
Leadership Philosophy: Empower teams through mentorship, active listening, and clear communication, fostering an environment of innovation and continuous improvement. IT is a business partner, not a cost center. Be a servant leader and treat each professional with respect and dignity. Approach has resulted in a 3% career turnover rate.
Chronology
RR Donnelley
2012 – 2024
Global Vice President, Information Technology Services (Mar 2020 – Oct 2024)
Senior Director, Enterprise Information Technology – Enterprise Architecture / Infrastructure / Cloud (Oct 2015 – Mar 2020)
Director, Enterprise Information Technology (Dec 2011 – Oct 2015)
Progressive leadership role. Created Enterprise Architecture team while leading other Infrastructure groups, with a charter to transform and modernize an almost 150 year old company while reducing sprawl and technical debt.
KPMG ADVISORY – PERFORMANCE & TECHNOLOGY GROUP`
2006 – 2012
Performance & Technology Manager / Sr. Manager, Advisory (Sep 2006 – Dec 2011)
Initially a key member of the Security Advisory team, and due to diversity of skillset coupled with real world experience became core to creating the CIO Advisory practice, authored original IP, both leading and completing hundreds of engagements across multiple industries within the Fortune 250.
ACCO BRANDS
2000 – 2006
Network Engineer / Project Manager / Help Desk Manager (Nov 2001 – Sep 2006)
Senior Analyst Lead, Helpdesk Manager (Mar 2001 – Nov 2001)
Senior Analyst, Systems Support (Aug 2000 – Mar 2001)
Progressive hands on technical role inclusive of helpdesk, endpoints, Windows and Linux servers, administration, network, database, Citrix, backups & disaster recovery, vpn, and remote access among other technologies.
DYNTEL / DYNCORP
1999 – 2000
Network Administrator (Dec 1999 – Aug 2000)
Second shift network administrator for Navy electronics program at Great Lakes Training Center
UNITED STATES ARMY
1994 – 1999
Electronics & Combat Expert (Feb 1994 – Dec 1999)
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