Customer Service Wake Forest

ALEX P. GOMES Cell: 914-***-****

*** ********* **** *-****: *************@*****.***

Youngsville, NC 27596

PC APPLICATIONS: MS Outlook, Excel, Access, PowerPoint, Word, Publisher, Windows 11, Internet, Professional digital Audio and Video recording Studio

WORK EXPERIENCE:

WALMART WAKE FOREST NORTH 12/2023-6/2024

Sales /Cashier/Stocking

Excellent customer interactions and Service

HOME DEPOT, Elmsford, NY / Wake Forest, NC 3/2021-12/2022

Lumber Associate, Cashier

Sales and excellent customer service using Computer systems handling money and other transactions

Experience and knowledge of electronics, power tools and building materials supplies and computer skills

ELMHURST HOSPITAL CENTER, Elmhurst, NY 2/2000-2/2021

Senior Systems Analyst Nursing Administration - Nursing Education - Research & Performance Improvement

Working closely with Directors of Nursing in maintenance and resolving Data and filing problems, Resolving problems between staff and Clients, Trained in Customer Service, Report directly to future reporting Trained and very proficient in Excel- Writing Visual Basic Macros for automating/calculating and printing reports

Developing and Maintaining Database for NDNQI (National Database of Nursing Quality Indicators) online database

Created Automated Slide Show Presentations with digital Audio, Photographs, using PowerPoint

Tech Support for Departmental System problems on Hardware and Systems software

Creating statistical survey for online database

MARRIOTT EASTSIDE, New York, NY 3/1990 –1/2000

Concierge, Food and Beverage (VIP Lounge Host)

Recognized numerously for strong customer service by customers to corporation headquarter

Provided various information to guests using Online Database, Solve customer related complaints and issues

Handled Reservations of Restaurants, Shows, Limousines, Tours and attractions for hotel guests

Interfaced extensively with guests and various departments to make stay more comfortable

Trained new employees in Customer Service Skills, Responsible for daily operation of VIP Lounge

Handled charges and billing for guest Bar and Lounge usage, Maintained optimal Food/Beverage inventory levels

ANALYTICAL SKILLS:

•Problem Analysis for Clients and Patients conflict resolution

•Management Utilities Systems Programs

•System Operations Maintenance

•Update and Manipulation periodic data graphing

APPLICATION:

•Nationual Nursing Research Projects with Nurses from worldwide

• On-line RN satisfaction National Survey

• 360 Degree Peer Review study data collection and reporting

EDUCATION: THE CHUBB INSTITUTE, New York, NY 1999

Diploma in Computer Programming

INSTITUTE OF AUDIO RESEARCH, New York, NY 1991

Recording Engineering Certification BMCC, New York, NY 1988 Associate Degree Candidate in Data Processing

ADDITIONAL TRAINING: A+ PC Certification Training at Xincon Technologies New York NY 2004

ACTIVITIES: Performing and playing in musical bands, Teaching Guitar, running a small Remodeling

Business, Construction, Fishing, and Cooking, Drawing and sketching

LANGUAGES: Fluent in English, Bengali and some Conversational Spanish

REFERENCES: Available upon request

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