Customer Service Representative

*** ***** ** *********, *.C. ***** 919-***-****

************@*****.***

OBJECTIVE

Experienced detail oriented professional in multiple customer service positions seeking new career opportunities.

EXPERIENCE

May 2024- October 2024

Customer Service Representative- Concentrix

*Answer an average of 75-100 calls a day for fortune 500 company, exceeding sales rates

*Assist customers in locating the product needed for their daily needs.

*Educate customers on products, position sale, close sale, process sale and send follow up emails of sale.

*Help customers schedule in store repairs

February 2022 – June 2023

Customer Service Representative, Padcare N.Y. - Remote

*Answer an average of 150 + calls per day for a pet microchipping company, exceeding target call rates.

*Handle customers’ accounts by enrolling new members, updating accounts, assisting customers’ having log in difficulty, process billing and refunds using Salesforce software.

*Memorized company products and services to answer customer questions efficiently and increase sales.

*Handle professional accounts by enrolling assets, retrieve and confirm asset information by using multiple database systems.

*Manage customer complaints and resolve issues, reducing the need for supervisor assistance.

March 2002 – June 2004

Customer Service Representative, Sports Endeavors N.C.

* Inbound call center setting. Answered an average of 100 + calls per day. Communicated with customers while inputting the customer’s order request into the data system and resolved any customer conflicts with orders.

* Demonstrated product knowledge to answer customer inquiries and meet sales goals.

* Always ensured I exceeded each customers’ expectations and their experience with the company was a positive one.

* Recognized for ability to resolve customer issues and was promoted to Service Supervisor.

September 2000 – February 2002

Assistant Manager, Mayflower Seafood N.C.

* Worked closely with the General Manager to create a positive experience and atmosphere. In charge of the hiring process. Implemented customer service policies and training for staff. cleanliness of diner. Responsible for inventory checks, ordering supplies, and managing employee schedules. Oversee daily operations to ensure health code procedures were being followed.

EDUCATION

Southern Durham High School- Graduated 6/1988

ADDITIONAL SKILLS

Management- Hiring and training process, organize staff meetings and work schedules. Maintain accurate bank deposits. Ensure welcoming and professional and cleanliness atmosphere.

Sales- Knowledgeable in company products, services, and monthly deals resulting in increased sales. Encouraged customers to sign up for company membership.

Customer Service- Meeting and surpassing each customers’ expectations by interacting with him or her in a friendly, helpful and positive manner. Making each customer’s experience an absolute positive one, having excellent communication skills and quickly resolving any conflicts that arose enables me to excel as a customer service representative.

Amy Roghelia

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